No satellite signal

[Sur1]

Hi

i have a sky q box

internet is fine i can access youtube netflix.. etc

but there is no satellite signal display on my tv since 3 days. Initially i thought it could be a satellite problem but now in doubt.

i have check all the cables .. turn off the box  and follow all instructions on sky help site but in vain 

any help will be appreciated 

[Daniel0210 · Accepted solution]

@Sur1 

Its likely to be a dish alignment issue so check the troubleshooting in this link
https://www.sky.com/help/articles/sky-tv-no-satellite-signal-sky-q
It may then give you the opportunity to arrange an engineer to check the alignment of your dish. If it doesn’t you’ll need to contact Sky to book an engineer appointment.

If you are connected to a communal dish you need to liaise with your building management company / landlord who will have their approved engineers to contact.

Remember, a misalignment is not necessarily something that will be visible to the naked eye and could only affect one or two channels.

[nigea99]

Post removed as @Daniel0210  replied whilst I was typing

[Chrisee]

@Sur1 given this is not an issue with your broadband Inhave moved your post tomthe Sky Q forum. If you have checked the cables etc the nexr step is to call Sky as they almost certainly will send out an engineer to check yourcdish which may have moved. 

[Sur1]

Thanks a lot guys 

very helpful

do any one know about the sky glass performance against the view over satellite 

[Daniel0210]

@Sur1 

Glass and Stream are through your internet (should it be good enough) and it's totally different from Sky Q so do plenty of research before committing. 

[Jess5511]

We too have had this problem phoned sky and they told me they couldn't get an engineer to me until 16th October as that was the soonest they had available. 
we can access all the apps but can't download or use anything from sky. 
So from 3rd October to technically the 16th we have no tv a service that we are paying for she said I still have to pay the bill and then sort afterwards! 

[Daniel0210]

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@Jess5511 wrote:

she said I still have to pay the bill and then sort afterwards! 

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@Jess5511 

That's correct. Once the issue is fixed contact Sky again and see if they'll apply a credit onto your account for the period you've been without full TV service but be aware there is no automatic compensation like there is for a full broadband outage. 

[Anne661]

Hi can you please give me advise since the storm my outside cable has snapped so I have no sky can you give me advise in how to get an engineer please 

[GD1]

@Anne661   Try the link posted here https://www.sky.com/help/home/sky-tv/sky-tv-q/fixing-sky-q/fixing-live-tv/no-satellite-signal/articl...

[Daniel0210]

@Anne661 

Just to warn you that there will be lots of customers with issues caused by Storm Eowyn so there will likely be delays in an engineer being dispatched especially as a number of engineers were made redundant last year. 

[Anne661]

My outside areal cable that goes through my house to my sat dish has been snapped with the storm I have no TV or signal can I arrange for engineer to visit please 

[Chodley]

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@Anne661 wrote:

My outside areal cable that goes through my house to my sat dish has been snapped with the storm I have no TV or signal can I arrange for engineer to visit please 

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Someone already replied to you above with a troubleshooting link to get that arranged.