Sky Q
3

Discussion topic: No signal KT23 area

Reply
Answered - Go to Answer
LeeTW
What's this?
This message was authored by LeeTW This message was authored by: LeeTW

No signal KT23 area

‎21 Oct 2023 08:40 AM

No signal in the KT23 area. Anyone else experiencing problems?

 

Sky engineer booked but earliest appointment is 31.10.23.

Report post
Post 1 of 4
382 Views
Reply
0 Likes
View answer in the context of this discussion

Best Answers
nigea99
What's this?
Superuser
This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: No signal KT23 area

‎21 Oct 2023 08:47 AM - last edited: ‎21 Oct 2023 08:48 AM

Posted by a Superuser, not a Sky employee. Find out more
@LeeTW wrote:

No signal in the KT23 area. Anyone else experiencing problems?

 

Sky engineer booked but earliest appointment is 31.10.23.

Hi @LeeTW 

 

Satellites transmissions are not localised like Tesrrestrial Freeview or Broadband - they cover the whole of the UK. 

 

Thus your problem will be down to something with your own dish, cabling or receiver. 

 

I am sorry that you can't get an engineer earlier 

View this Answer within the discussion

Report post
Post 2 of 4
377 Views
Reply

Did this answer not help you?

Reply

All Replies

nigea99
What's this?
Superuser
This message was authored by nigea99 This message was authored by: nigea99 Answer

Re: No signal KT23 area

‎21 Oct 2023 08:47 AM - last edited: ‎21 Oct 2023 08:48 AM

Posted by a Superuser, not a Sky employee. Find out more
@LeeTW wrote:

No signal in the KT23 area. Anyone else experiencing problems?

 

Sky engineer booked but earliest appointment is 31.10.23.

Hi @LeeTW 

 

Satellites transmissions are not localised like Tesrrestrial Freeview or Broadband - they cover the whole of the UK. 

 

Thus your problem will be down to something with your own dish, cabling or receiver. 

 

I am sorry that you can't get an engineer earlier 

Report post
Post 2 of 4
378 Views
Reply

Did this answer not help you?

Daniel0210
What's this?
Superuser
This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: No signal KT23 area

‎21 Oct 2023 08:47 AM

Posted by a Superuser, not a Sky employee. Find out more

@LeeTW 

Satellite signal is not area defined. The whole country would be out. It'll be an issue with your dish or set up. You'll have been given the first available appointment in your area. 


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
Report post
Post 3 of 4
376 Views
Reply
lettice
What's this?
Superuser
This message was authored by lettice This message was authored by: lettice

Re: No signal KT23 area

‎21 Oct 2023 09:07 AM

Posted by a Superuser, not a Sky employee. Find out more

As mentioned, your satellite signal will be s problem with your dish.

Over the next few days/week, check your Track my order in the Mysky app or Mysky account online, as you sometimes get an opportunity to choose an earlier appointment..

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (Former Sky Q and Sky+ customer), Sky Ultrafast + using Sky SR203 hub. Sky Protect kit tester.
My good journey to Sky Stream from Sky Q. Click here to read
Report post
Post 4 of 4
364 Views
Reply
0 Likes
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Search Sky Community

linear-search Created with Sketch. Search

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion