Netflix isnt working

[caesarome]

@Farhad001 

I have moved your post to this large topic where this issue is being discussed in the Sky Q forum. There is a possible fix here in the second post:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4694387/highlight/true#...

[Stiffi]

I actually posted on there and followed those instructions . Worked u til I turned tv of then back to the red spinning circle so only a temporary fix

[Stiffi]

@xenon81 how do you upgrade manually to Q270?

[Stiffi]

@Daniel0210 the answer yihnkeep referringbpeople to doesn't work !

[Daniel0210]

@Stiffi 

That is the current solution provided by Sky. That's not to say it won't be amended in the future. 

[Stiffi]

@Daniel0210 been like it for a year now. They shouldbt be charging us for something that doesn't work properly

[Daniel0210]

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@Stiffi wrote:

@Daniel0210 been like it for a year now. 

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@Stiffi 

You're just telling a fellow customer here (and one that doesn't subscribe to Netflix). 

[Stiffi]

@Daniel0210 no probs mate. Sky tech just sorted it with new code.

[Johnny5301]

Netflix not loading 

[caesarome]

@Johnny5301 

I have moved your post to this large topic where this issue is being discussed in the Sky Q forum. There is a possible fix here in the second post:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4694387/highlight/true#...

[Stiffi]

@Johnny5301 I just phoned Sky tech and they sorted it.

[Johnny5301]

I can't seem to talk to anyone 

[piepowder]

Today's observation.On main Q box.

Go to main selection.

Home tab

Netflix highlighted programme

Click

Straight in to Netflix my profile selection within about 5 seconds.

From previous discussion here someone has suggested that the singular "directed " programmes for different TV services in Home tab section may be on a pre-loaded platform (already to boot up) whereas the streaming Apps in App section may be in hibernation state until woken up by clicking on  them (see past comment about time to load ITV X), and hence Netflix may not waken up properly. If it is a platform ready vs hibernation state then it suggests that the Apps section of streaming options (and there are many more than was there originally as more and more streaming services have been added over time) suggests that any partition of sections to be individually booted up is not reflecting what is not requiredin size to boot up apps from hibernation state.

I'm not saying i'm right, but it sounds ever more that this is a universal SKY Q problem rather than an individual box problem. In which case it is a significant SKY problem. Speaking to others on Vrigin and BT - zero issue loading Netflix. Hence SKY unique universal problem likely in allocation of space and status of App prepraredness (hibernation state). Which if so, tinkering ain't going to work. It may be we will all reqquired new boxes with better partitioning for different services / access. If Virgin and BT can do it why is SKY in denial?

[Stiffi]

@Johnny5301 phone Sky tech on:

0333 seven 5 nine one zero one 8

[Chodley]

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@Stiffi wrote:

@Johnny5301 I just phoned Sky tech and they sorted it.

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Would be helpful to know what they did or had you do?