Netflix

[Daniel0210]

@Purdy26 

Are you seeing the red spinning circle? 

[Chodley]

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@George1507 wrote:

It stays on the Netflix logo with a red loading circle. Been over a week now with the same issue. I pay for this through my Sky bill and can't access it through Sky. Not worth having on the bill. 

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Don't forget it's still cheaper than paying direct.

They are working on a fix. In the meantime, you might get some success with the workaround in the 2nd post/answer.

[Purdy26]

Yes it's only that and the Netflix 

[Daniel0210]

@Purdy26 

In that case I've merged your post into the large thread discussing this issue. See the post currently marked as the answer (post 2) and other possible temporary fixes.

[Browns77]

I have the same spinning issue with Netflix 

[Beaupoet]

Why do Sky and Netflix treat us with such contempt? Why do we have to do this stupid fix of resetting and logging out every time we want to go on Netflix? It must not be beyond the wit of Sky and Netflix, as major technological companies, to sort this out. It's clearly been going on for years and years.  The way I see it my contract is with Sky and Sky should be sorting this out rather than blaming Netflix. They should be getting onto Netflix to say this isn't acceptable rather than everyone on this chat having to deal with such a  poor service. 

[Chodley]

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@Beaupoet wrote:

Why do Sky and Netflix treat us with such contempt? Why do we have to do this stupid fix of resetting and logging out every time we want to go on Netflix? It must not be beyond the wit of Sky and Netflix, as major technological companies, to sort this out. It's clearly been going on for years and years.  The way I see it my contract is with Sky and Sky should be sorting this out rather than blaming Netflix. They should be getting onto Netflix to say this isn't acceptable rather than everyone on this chat having to deal with such a  poor service. 

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While I think it should have been sorted long ago, some technical problems are very difficult to pin down.

by the way, I don't have to do this every time I want to use Netflix. It just works for me. Lucky I guess.

What are you "resetting" by the way?

[Sarungkan]

@Chloe-W22 

I am having this same issue of the red spinning circle. Currently for over 5 minutes!  It has been doing this via the SkyQ box for months.  Paying for a service that I can't access. 

Access to Netflix via phone app is fine. 

Please advise. 

[Anonymous]

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@Sarungkan wrote:

@Chloe-W22 

I am having this same issue of the red spinning circle. Currently for over 5 minutes!  It has been doing this via the SkyQ box for months.  Paying for a service that I can't access. 

Access to Netflix via phone app is fine. 

Please advise. 

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Try the 2nd post on the first page.

[Roisin23]

This is really getting beyond a joke now. We pay for netflix through our sky bills, I feel we are constantly fobbed off. It needs to be sorted as its gone on for weeks with no way to watch. Sick of this and sick of the tricks and tips of how to be sucessful logging in that dont work most of the time. I want to just select the app ans it take me to what i want to see. Its what I PAY for....

[caesarome]

@Roisin23 

You should only need to do this the once:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4694387/highlight/true#...

[Kaz5767]

Mines been doing the same for a month now, fine before.

Come on sky sort it out, people dont have time to be messing about doing xyz just so that they can watch netflix. 

We cancelled our seperate netflix subscription as we could get it through Sky,  cant watch it all now on the multi room box. 

[Laing1]

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@Kaz5767 wrote:

Mines been doing the same for a month now, fine before.

Come on sky sort it out, people dont have time to be messing about doing xyz just so that they can watch netflix. 

We cancelled our seperate netflix subscription as we could get it through Sky,  cant watch it all now on the multi room box. 

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@Kaz5767 have a read of post 2 on page 1 it tells you the up to date position of whats happening and a work around

[AH43]

We have been using Netflix through Sky for a couple of years on 3 televisions in the house. One of them will not sign in at all. It comes up as if it's signing in, but just stays on this screen whirling! I have tried turning it off and on again, but this isn't helped. We have a diamond sky account.

[Annie+UK]

Have you tried here https://help.netflix.com/en ?