Netflix: Red Spinning Circle on Launch

[Anonymous]

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@Trevor131 wrote:

Seems to be working now,thanks 🎉👍🏼

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Did you just remove all devices again and then reboot the box or did you miss a step first time around?

[Trevor131]

Ye just removed all devices,then left the box and TV switched off for 5 minutes then rebooted back again 

[Anonymous]

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@Trevor131 wrote:

Ye just removed all devices,then left the box and TV switched off for 5 minutes then rebooted back again 

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You did it twice I think though? I'm just wondering if you missed a step out first time around which is why it didn't work?

[Lee834]

My Netflix wont load on my sky mini Q box in my bedroom but it works on the main box in my living room. Just keep getting red screen with Netflix on and a red circle just going round. 

[SB581960]

 

[Mark39]

@Lee834 I've added your post to the existing thread on this subject. Please see the post marked as the Answer for a workaround.

[Anonymous]

For the late comers 🙂

1. Log into Netflix via the web browser.
2. Highlight your profile picture (Top right corner).
3. Click on Account.
4. Under the Security and Privacy option, click on 'Manage access and devices'.
5. Select the device name: (it may be called Sky Q ......or Sky UK Set-top box).
6. Select--> click on the "Sign out" option on the Sky Q ......or Sky UK Set-top box (do this for all Sky devices listed).
7. Reboot Sky Q box by turning off at the wall or plugging out for 1 minute (do the same for mini boxes but boot up the main box fully first before rebooting the mini boxes).
8. Go to your Sky Q box and launch the Netflix app on your Sky Q box.

If it's easier for you, points 1 to 6 amount to the following:-

Go to your account online through a browser and sign in if necessary, from your portrait/avatar, go to 'Account', then 'Devices', then 'Access and Devices' and then sign out of all Sky devices listed.

The direct web address is:- netflix.com/manageaccountaccess which can be copy & pasted into your browser.

Don't forget to reboot the Q boxes after the above.

You can use the app on a smartphone to sign out of devices also.

[Dawn+hazell]

My Netflix is not working  it's just red circle going around

[caesarome]

@Dawn+hazell 

Give this a try:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[manxtony]

Netflix won't load on the main sky Q box but is working fine on the sky Q mini. I've done all the rebooting and resetting in the hidden menu and powering off and on of the sky equipment and WiFi.

[Daniel0210]

@manxtony 

Are you just seeing a spinning red circle? 

[manxtony]

Yes Daniel, on the main box only,sky Q mini is working fine in the bedroom.

[Daniel0210]

@manxtony 

I've merged your post into the large thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2) and other possible temporary fixes.

[Dawn+hazell]

My netflix not working on ,my tv but it's working on my tablet 

[Daniel0210]

@Dawn+hazell 

Your first post has been answered above.