Netflix: Red Spinning Circle on Launch

[Anonymous]

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@Daniel0210 wrote:

@Dawn+hazell 

Your first post has been answered above. 

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And her first post is right beneath my post which explains how to resolve it...

🙂

[Markymarr]

Netflix is not loading as just red dot spinning,I have unplugged my Q box and left it a minute but no joy

[WB1760]

I am having the same problem. Updated software but still seeing only the red spinning circle. This seems to be a common problem but I can't find a resolution

[Daniel0210]

@Markymarr @WB1760 

I've merged your posts into the main thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2) and other possible temporary fixes.

[caesarome]

@WB1760 @Markymarr 

Have you seen this link as this is what you both need to do:

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[Dawn+123]

netflix won't come on it just keeps spinning 

[Daniel0210]

@Dawn+123 

I've merged your posts into the main thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2) and other possible temporary fixes including the one posted by @caesarome immediately above your post. 

[Cutdown]

well thats a hour out of my life i wont get back and still netfkix dont work , thats a month iv paid for nothing 

[Leeeeeetttt]

Well you won't get any of the hours of your life back , no matter how good they were 

[Anonymous]

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@Dawn+123 wrote:

netflix won't come on it just keeps spinning 

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And that's the third time you've said so, have you not read any replies whatsoever?

[AnthonyP56]

Hi , I've experienced the same problem with Netflix failing to load over the past few weeks . I cured it today , not sure which bit actually worked , but I did the following ... signed out of Netflix and back in , deleted all the saved recordings in my Skybox then refreshed all my Apps via the ' secret page ' in the Sky menu ( Google it , it's easy to find ) . Netflix didn't work immediately , but after a few hours . I'd already done the unplugging re set thing a couple of day's ago , which didn't work . My guess would be , there was too much stored in the memory ( recordings ) , so the combination of deleting all that , then refreshing all Apps did the trick . 

[caesarome]

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@Cutdown wrote:

well thats a hour out of my life i wont get back and still netfkix dont work , thats a month iv paid for nothing 

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@Cutdown 

Did you follow the instructions given step by step, if you can't access Netflix to logout make sure you do it via the Netflix website instead.

[Andy00]

Netflix app stuck on load page. Spinning circle.  All others ok. Tried reboot and things suggested off you tube to no avail. This happened same day as computer outage. 

[Daniel0210]

@Andy00 

I've moved your post into a very log thread discussing this issue. Please see post 2 currently marked as the answer and also this

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

[Mick90]

Netflix logo appears when you go in to apps on sky q and red circle spinning but will not do anything else it works on tablet and phone so it's got to do with the sky box