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Discussion topic: Netflix has encountered an error. Code: tvq-st-102

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This message was authored by Anonymous This message was authored by: Anonymous

Re: Netflix: Red Spinning Circle on Launch


@Trevor131 wrote:

Seems to be working now,thanks 🎉👍🏼


Did you just remove all devices again and then reboot the box or did you miss a step first time around?

This message was authored by Trevor131 This message was authored by: Trevor131

Re: Netflix: Red Spinning Circle on Launch

Ye just removed all devices,then left the box and TV switched off for 5 minutes then rebooted back again 

This message was authored by Anonymous This message was authored by: Anonymous

Re: Netflix: Red Spinning Circle on Launch


@Trevor131 wrote:

Ye just removed all devices,then left the box and TV switched off for 5 minutes then rebooted back again 


You did it twice I think though? I'm just wondering if you missed a step out first time around which is why it didn't work?

This message was authored by Lee834 This message was authored by: Lee834

Netflix wont load

My Netflix wont load on my sky mini Q box in my bedroom but it works on the main box in my living room. Just keep getting red screen with Netflix on and a red circle just going round. 

This message was authored by SB581960 This message was authored by: SB581960

I can’t open Netflix under apps on tv

image.jpg

This message was authored by Mark39 This message was authored by: Mark39

Re: Netflix wont load

Posted by a Superuser, not a Sky employee. Find out more

@Lee834 I've added your post to the existing thread on this subject. Please see the post marked as the Answer for a workaround.

This message was authored by Anonymous This message was authored by: Anonymous

Re: Netflix: Red Spinning Circle on Launch

For the late comers 🙂

 

  1. Log into Netflix via the web browser.
  2. Highlight your profile picture (Top right corner).
  3. Click on Account.
  4. Under the Security and Privacy option, click on 'Manage access and devices'.
  5. Select the device name: (it may be called Sky Q ......or Sky UK Set-top box).
  6. Select--> click on the "Sign out" option on the Sky Q ......or Sky UK Set-top box (do this for all Sky devices listed).
  7. Reboot Sky Q box by turning off at the wall or plugging out for 1 minute (do the same for mini boxes but boot up the main box fully first before rebooting the mini boxes).
  8. Go to your Sky Q box and launch the Netflix app on your Sky Q box.

 

If it's easier for you, points 1 to 6 amount to the following:-

 

Go to your account online through a browser and sign in if necessary, from your portrait/avatar, go to 'Account', then 'Devices', then 'Access and Devices' and then sign out of all Sky devices listed.

 

The direct web address is:- netflix.com/manageaccountaccess which can be copy & pasted into your browser.

 

Don't forget to reboot the Q boxes after the above.

 

You can use the app on a smartphone to sign out of devices also.

This message was authored by Dawn+hazell This message was authored by: Dawn+hazell

Re: Netflix: Red Spinning Circle on Launch

My Netflix is not working  it's just red circle going around

This message was authored by caesarome This message was authored by: caesarome

Re: Netflix: Red Spinning Circle on Launch

Posted by a Superuser, not a Sky employee. Find out more

@Dawn+hazell 

Give this a try:

 

https://helpforum.sky.com/t5/Sky-Q/Netflix-Red-Spinning-Circle-on-Launch/m-p/4691069/highlight/true#...

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This message was authored by manxtony This message was authored by: manxtony

Netflix isn't loading on the main sky Q box,but working fine on the sky Q mini.Ive done all the r a?

Netflix won't load on the main sky Q box but is working fine on the sky Q mini. I've done all the rebooting and resetting in the hidden menu and powering off and on of the sky equipment and WiFi.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix isn't loading on the main sky Q box,but working fine on the sky Q mini.Ive done all the

Posted by a Superuser, not a Sky employee. Find out more

@manxtony 

Are you just seeing a spinning red circle? 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by manxtony This message was authored by: manxtony

Re: Netflix isn't loading on the main sky Q box,but working fine on the sky Q mini.Ive done all the

Yes Daniel, on the main box only,sky Q mini is working fine in the bedroom.

 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix isn't loading on the main sky Q box,but working fine on the sky Q mini.Ive done all the

Posted by a Superuser, not a Sky employee. Find out more

@manxtony 

I've merged your post into the large thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2) and other possible temporary fixes.

 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Dawn+hazell This message was authored by: Dawn+hazell

Re: Netflix: Red Spinning Circle on Launch

My netflix not working on ,my tv but it's working on my tablet 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Netflix: Red Spinning Circle on Launch

Posted by a Superuser, not a Sky employee. Find out more

@Dawn+hazell 

Your first post has been answered above. 


▪️ I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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