Netflix: Red Spinning Circle on Launch

[Heather57]

I've spoken to sky they are aware of the issue and Netflix are trying to solve it now 

[Stuart6641]

Netflix app wont start, red circle keeps going round. This happens on Main unit not on one in bedroom which is ok. Tried resets already and still unable to use.

[Daniel0210]

Likewise @Stuart6641 

Your post has been merged with a thread on the Netflix issue some customers are experiencing. See the post currently marked as the answer. 

[Pg666]

Hi. There was an earlier answer (from Sam999 I believe) on this that seems to work for most of us. I recommend you try signing in to Netflix thru a laptop or mobile Ie not Sky then try the following

If you cannot log into Netflix through SkyQ box:

1 - Log into Netflix via a web browser.

2 - Highlight your profile picture (Top right corner).

3 - Click on Account.

4 - Under the Security and Privacy option, click on Manage access and devices.

5 - Select the device name: (Sky UK Set-top box).

6 - Click on the "Sign out" option on the Sky UK Set-top box.

7 - Go to your SkyQ box and perform a complete power cycle on the SkyQ box (not just on standby mode)

8 - Launch the Netflix app on your SkyQ box.

If you manage to log into Netflix on the SkyQ box:

1 - While you are in your Netflix profile on the SkyQ box, scroll down and on the right hand corner and click on/select the 'Get Help'option.
2 - Sign out of Netflix.
3 - Sign back into Netflix (with your email address and password for your Sky Subcription if you don't have a separate subscription for Netflix). Alternatively, sign in with your Netflix credentials if you have a separate Netflix subscription.
4 - Power cycle (on and off) your SkyQ box. Make sure the power is completely out (not just on standy mode)

[Kashif4]

Yes, its the unending circle.

[BennyG1]

We have had this now for months. It almost definitely doesn't load but once in every 15 attempts it might. Ridiculous. Why can't this be fixed? It's clearly a major problem. 

[carol106]

just set up sky broadband a few hours ago.  cant get apps auch as netflix as they wont download

[Pg666]

Hi. There was an earlier answer (from Sam999 I believe) on this that seems to work for most of us. I recommend you try signing in to Netflix thru a laptop or mobile Ie not Sky then try the following

If you cannot log into Netflix through SkyQ box:

1 - Log into Netflix via a web browser.

2 - Highlight your profile picture (Top right corner).

3 - Click on Account.

4 - Under the Security and Privacy option, click on Manage access and devices.

5 - Select the device name: (Sky UK Set-top box).

6 - Click on the "Sign out" option on the Sky UK Set-top box.

7 - Go to your SkyQ box and perform a complete power cycle on the SkyQ box (not just on standby mode)

8 - Launch the Netflix app on your SkyQ box.

If you manage to log into Netflix on the SkyQ box:

1 - While you are in your Netflix profile on the SkyQ box, scroll down and on the right hand corner and click on/select the 'Get Help'option.
2 - Sign out of Netflix.
3 - Sign back into Netflix (with your email address and password for your Sky Subcription if you don't have a separate subscription for Netflix). Alternatively, sign in with your Netflix credentials if you have a separate Netflix subscription.
4 - Power cycle (on and off) your SkyQ box. Make sure the power is completely out (not just on standy mode)

[Ck100]

My son has a sky mini box in his room and Netflix takes ages to load sometimes over an hour before Netflix works. He has good connection with the Wi-Fi.

[Daniel0210]

@Ck100 

Is he / are you seeing a red spinning circle? 

[Bubbledogg1]

This is still an issue and the workaround is a farce sometimes works othertimes doesnt , plus i dont want to have to take 10 minutes rebooting sky everytime i want to watch netflix .

So many issues like this with sky , we pay a premium for this service sort it out sky and think of your customers for a change 

[MURTALBOY]

Netflix not working

Netflix not working

[Ck100]

Yes, the circle spins for ages and ages and just won't load

[Redskull]

Having issues with netflix for 2 days. Nothing seems to work......

[Daniel0210]

@Ck100 

I've merged your post into a thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2).