Netflix: Red Spinning Circle on Launch

[Chodley]

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@Cheliir wrote:

Yes it works on all my other devices just not on the Sky box. Including through "manage access and devices" 

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By "including through", do you mean "including having signed out the Sky boxes via..." ?

[best+of+the+best]

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@AH1990 wrote:

You need to refund eveyone then. When is the next update?

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Why if it ain't working on Sky Q box watch on another device unless your only device is the Sky Q box

Netflix is not device specific meaning if you pay Netflix via Sky you can install on other devices Mobile Phone Tablet PS5 XBOX Smart TV Streaming Sticks Laptop PC 

[Anonymous]

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@Cheliir wrote:

None of this works, please help! I pay for Netflix through Sky and we have the red circle of doom! It's been over a week now and it's driving us a bit potty. We can access on other means ie phone and firestick but it's not working through sky. I have done reboot of rooter and turned off and on sky box and did the settings 001 and refresh apps but nothing seems to work. Are we destined for a calm to @Sky???

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So you can watch through a Firestick but you still want compensation?

You are aware that Netflix is a monthly rolling add-on so you can cancel the cheaper deal through Sky and pay more for a standalone Netflix and continue watching through the Firestick?

[WendyHinton]

Wouldn't just be simpler for Sky to fix it given they are charging for it?

[Anonymous]

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@WendyHinton wrote:

Wouldn't just be simpler for Sky to fix it given they are charging for it?

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Makes you wonder why Sky haven't thought of that themselves.

[Cheliir]

No request for compensation at all just a request for a help to remedy 

[Cheliir]

Sorry I meant including the route someone else suggested through the manage Access and devices section of the settings. I've did all the suggestions on here. Logging in/out, unplugging the box and full reboot, reboot router, etc etc

[DianeA71]

Netflix not working red circle just showing.  I have turned everything off at the mains and also turned off the router and still not working. 

[Daniel0210]

@DianeA71 

I've merged your post into a lengthy thread discussing this issue that some customers are experiencing. See the post currently marked as the answer (post 2). We don't know when this update will start to be rolled out and Sky don't announce it.

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[Adrianwharmby]

Issues with trying to load netflix. I can see the app icon, shows on screen, but justkeeps going round and round not finding anything.  Ideas.? And not turn of box and reset, that doesn't work. Have latest updates, according to sky help Web site.

[caesarome]

@Adrianwharmby 

Your post has been moved to the topic at hand in this issue.

Sky are aware and have said this will be fixed via a software update. There is no known date for this at present.

[nobbynobby]

@Lisa-P1987  can you please address this situation (that has obviously been going on for a considerable length of time).

When might we see the update that fixes this issue?

[Helene2]

The app is not kicking in

[Laing1]

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@Helene2 wrote:

The app is not kicking in

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@Helene2 are you getting the spinning red circle ?

[nobbynobby]

TO EVERYONE:

I've just had a fix from a Sky Customer Services adviser that worked.

Go to:

Settings / Status / Network Connection / Network Setup /Reset

Even if you get the message that says your Network is fine, confirm the reset.

Worked straight away after reconnecting (you'll need to press the WPS button on the router)

It'll be pretty rubbish if this is the only thing that works until a software update, but at least it should get you going for a while.