Netflix Won't Load / Spinning Circle

[Anonymous]

---

@MarkJ22 wrote:

---

@Chodley wrote:

---

@Walkdel wrote:

It started working for a couple of days earlier in the week but hasn't loaded for 2 days now, so frustrating 😡

---

I've said it before but ... why bother winding yourself up? Just use the TV app.

---

I'm sorry. But you keep saying this and it's both repetitive and insensitive 

This forum is a place for Sky customers to have their say, vent their spleen, share helpful advice and share experiences 

The fact that sky is currently advertising the sky/netflix package shows that they want customers to sign up to this. And then when we do it doesn't work.

We all know we can watch NF in our smart TV mini box lap top iPad or phone so to keep in saying it (7 times so far) is just ridiculous.

If you can't add anything to the discussion then please don't say anything!!!

---

Insensitive? Have I logged in to mums.net by mistake?

This forum is most definitely not for venting your spleen either, try it and see how long your ban lasts for.

As for @Chodley he's not wrong is he? If you have access to Netflix via a SmartTV or an Amazon Firestick then why frustrate yourself if you have the issue with the main Sky box. You usually get it cheaper with Sky than standalone (if not, you're doing something wrong anyway), and apparently it's a better quality feed so it's a win-win.

[Walkdel]

As a Sky subscriber I shouldn't need to do alternative work arounds to access an offered service irrespective of whether you consider it better.  Looking at the posts on here this issue has been around for months but it's still not resolved. I posted my frustrated note as I'm frustrated that the issue isn't fixed and I wanted to reiterate this point to Sky.  

[Chodley]

---

@Walkdel wrote:

As a Sky subscriber I shouldn't need to do alternative work arounds to access an offered service irrespective of whether you consider it better.  Looking at the posts on here this issue has been around for months but it's still not resolved. I posted my frustrated note as I'm frustrated that the issue isn't fixed and I wanted to reiterate this point to Sky.  

---

They know.

It's not a workaround. I and many others were using netflix apps on TVs and other devices for years before Sky had an app. Sky get you a cheap contract (and an integrated search). It's the biggest first world problem to have to press a few buttons (just one on any TV with a Netflix button on the remote) to access your reduced price content. The idea that anyone would repeatedly try rebooting, chanting incantations or running down the street daubed in woad in an attempt to get the inferior Sky one to work, until Sky explicitly tell us they've found and fixed the problem, is just a futile waste of time and mental energy.

[Lisa-P1987]

We are still looking to help you @Kate231 . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

[Martin+S]

---

@Walkdel wrote:

As a Sky subscriber I shouldn't need to do alternative work arounds to access an offered service irrespective of whether you consider it better.  Looking at the posts on here this issue has been around for months but it's still not resolved. I posted my frustrated note as I'm frustrated that the issue isn't fixed and I wanted to reiterate this point to Sky.  

---

But where does the problem lie, SkyQ, your internet or wifi? I have never had a problem with mine, so does that rule out SkyQ being the problem.

I use Virgin Media and an ethernet connection, so it could be your internet or a poor wifi connection.

[Walkdel]

I have a Sky Q box with Sky broadband. I can access my other apps without a problem, just Netflix. The only trick that seems to work is from an earlier post which is to go onto BBC iplayer first then it seems to start OK albeit with a pause. 

[Chloe-W22]

Hi all,

I wanted to let you know Sky are in constant contact with Netflix and are working to get to the bottom of feedback shared on this thread.

The Community team will update the thread as we know more and, in the meantime, if anything changes please let us know. 

Thank you for your comments and understanding,

[Chloe-W22]

Hi all,

I wanted to let you know Sky are in constant contact with Netflix and are working to get to the bottom of feedback shared on this thread.

The Community team will update the thread as we know more and, in the meantime, if anything changes please let us know. 

Thank you for your comments and understanding,

[Ange27007]

Thankyou for updating 😋

[Sam9999]

After going into the web browser and logging into the Netflix account, signed out of the SkyQ box on the Netflix account, the Netflix account on the SkyQ box has been working fine. It looks like the SkyQ device was signed into the Neflix account for a long time without it being refreshed, it needed a refresh, probably the authentication security token for the SkyQ box had expired on the Netflix account.. Signing out and signing back into Netflix through SkyQ box fixed the issue for me.

[Chodley]

---

@Sam9999 wrote:

After going into the web browser and logging into the Netflix account, signed out of the SkyQ box on the Netflix account, the Netflix account on the SkyQ box has been working fine. It looks like the SkyQ device was signed into the Neflix account for a long time without it being refreshed, it needed a refresh, probably the authentication security token for the SkyQ box had expired on the Netflix account.. Signing out and signing back into Netflix through SkyQ box fixed the issue for me.

---

Surely it can't be that! If that's what's causing it, someone needs to get fired.

[Chodley]

Can anyone with this problem please try Sam9999's solution on this page and see if it works?

https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/td-p/4428388/page/6

[Walkdel]

Blimey, this has worked for me and it loads instantly.   Thank you so much, fingers crossed it continues to work 👍

[Chodley]

---

@Walkdel wrote:

Blimey, this has worked for me and it loads instantly.   Thank you so much, fingers crossed it continues to work 👍

---

Wow. Great to hear. Anyone else?

[BaileyGB]

---

@Chodley wrote:

Can anyone with this problem please try Sam9999's solution on this page and see if it works?

https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/td-p/4428388/page/6

---

It's works.....just keeping my fingers crossed it remains like that 🤞🏼