Netflix often not working on SkyQ

[BaileyGB]

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@Sam9999 wrote:

After going into the web browser and logging into the Netflix account, signed out of the SkyQ box on the Netflix account, the Netflix account on the SkyQ box has been working fine. It looks like the SkyQ device was signed into the Neflix account for a long time without it being refreshed, it needed a refresh, probably the authentication security token for the SkyQ box had expired on the Netflix account.. Signing out and signing back into Netflix through SkyQ box fixed the issue for me.

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Hey Sam, just tried your fix...seems to work! How long has yours been fixed for? 

[Anonymous]

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@Chodley wrote:

Can anyone with this problem please try Sam9999's solution on this page and see if it works?

https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/td-p/4428388/page/6

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Same poster but slightly clearer as to what to do:- 

https://helpforum.sky.com/t5/Sky-Q/Netflix-often-not-working-on-SkyQ/m-p/4485613#M614616

Sorry for posting again @MarkJ22 , I know you said I wasn't allowed in your lovely PM 🙂

[Chodley]

I missed that 10 days ago. Glad he reposted it. Hope it's a consistent fix.

[Ange27007]

I did that weeks ago and it worked for abit,then started doing it again. 6 weeks I had of it. But it's been working for two days now,fingers crossed stays like it 

[Manestream]

you sure as the extra skyQ box's that run off the main have no problems, surely these would also be affected?

Only issue i have with the extra box's is the constant pause, hangs and repeats of 5 seconds of whats just been played before it jumps back and plays it again, stops, hangs then after a while jumps to where it should have been making any programs not streamed painful to watch.

Brought it up before and was told you need to upgrade your internet (which has been done and still did not fix). SkyQ worse than the old sky service. But i am not the bill payer my dad is.

[Chodley]

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@Manestream wrote:

you sure as the extra skyQ box's that run off the main have no problems, surely these would also be affected?

Only issue i have with the extra box's is the constant pause, hangs and repeats of 5 seconds of whats just been played before it jumps back and plays it again, stops, hangs then after a while jumps to where it should have been making any programs not streamed painful to watch.

Brought it up before and was told you need to upgrade your internet (which has been done and still did not fix). SkyQ worse than the old sky service. But i am not the bill payer my dad is.

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Try it, let us know

different boxes do have different login info.

that stuttering issue sounds more like a wifi challenge than an internet upgrade needed.

[Sam9999]

It has be working fine for a couple of weeks since I signed out the Skyq box from my netflic account on the web browser and logged back into Netflix through SkyQ. 

[Anonymous]

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@Chodley wrote:

I missed that 10 days ago. Glad he reposted it. Hope it's a consistent fix.

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It will certainly be interesting to see if it works for others. If it does, do you have any idea why Mini boxes don't appear to be affected, only the main box?

(I've got that Spears song, "Whoops, I did it again" floating in my head 🙂 )

[Chodley]

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@Anonymous wrote:

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@Chodley wrote:

I missed that 10 days ago. Glad he reposted it. Hope it's a consistent fix.

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It will certainly be interesting to see if it works for others. If it does, do you have any idea why Mini boxes don't appear to be affected, only the main box?

(I've got that Spears song, "Whoops, I did it again" floating in my head 🙂 )

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Stored a different auth token perhaps. You have to login to apps on them separately

[KevNewMedia]

Hi Everyone

Thanks again for your patience whilst we work with Netflix on this issue.

@Chodley and @Sam9999 on this other Sky Q/Netflix thread has mentioned that they'd been successful with this.  Can I ask you to try it and let me know how successful you are please?

[HalcyonDays]

I am continuing to experience the problem with Netflix not connecting. and connot solve. Surely as many customers are experiencing the same problem it is somethinhg that Sky needs to sort out and fix centrally. We pay for it as part of our contract. Maybe an engineer should be sent out to all the properties where the issue has not been solved

[KevNewMedia]

Hi Everyone

We welcome healthy debate from all angles, however can we be mindful of the Community Guidelines please.  In particular, being nice to each other and posting to help and not argue or disrespect each other.

[Dennyed]

Afraid the logging out of Netflix via the website did not work for me. Red circle still spinning. 

[Chodley]

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@Dennyed wrote:

Afraid the logging out of Netflix via the website did not work for me. Red circle still spinning. 

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Did you get all the sky boxes? Looks like each one appears separately.

[Dennyed]

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@Chodley wrote:

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@Dennyed wrote:

Afraid the logging out of Netflix via the website did not work for me. Red circle still spinning. 

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Did you get all the sky boxes? Looks like each one appears separately.

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I only have a main Sky Q box and it wasn't listed as I have previously logged the Sky Q box out of Netflix and not been able to sign in via Sky for several weeks, despite attempting everything suggested on this thread.