Netflix app crashing/won't load

[Chodley]

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@Anonymous wrote:

I wasn't aware that I had ANY help from SKY, i'm still having trouble with Netflix.  The only communication I'm seeing on here is a zillion and one replies from other people about the same problem! surely SKY you need to look at a software fix on the Q boxes to fix this.

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Did you not get a blue chat bubble at the bottom of the page? I'll try again and I'll do the same for Mark. They time out after 48 hours.

[Lisa-P1987]

Thanks for escalating this. We’ve sent @Anonymous and @Mark187187  an invite to chat.

[carrie171]

@Chodley  I got mine fixed by Sky the first time, but back to the red circle of doom the next day. The only thing that resolves this issue now is turning off the power to the Sky box for 5 minutes. Not really conducive for an evenings viewing, when you have to power down constantly 🙄

[Anonymous]

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@carrie171 wrote:

@Chodley  I got mine fixed by Sky the first time, but back to the red circle of doom the next day. The only thing that resolves this issue now is turning off the power to the Sky box for 5 minutes. Not really conducive for an evenings viewing, when you have to power down constantly 🙄

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How did Sky "fix" it for you the first time?

[Mark187187]

@Chodley thanks for that. I'm chatting with them now. 

[carrie171]

@Anonymous 

 by talking me through resetting the Apps, although if I'd googled it, I would've found it online.

Tbh, it doesn't work every time though, and who wants to go through this malarkey every time you want to see what's on Netflix?!

Sky just needs to sort it out!!

[Anonymous]

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@carrie171 wrote:

@Anonymous 

 by talking me through resetting the Apps, although if I'd googled it, I would've found it online.

Tbh, it doesn't work every time though, and who wants to go through this malarkey every time you want to see what's on Netflix?!

Sky just needs to sort it out!!

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Yeah that doesn't seem to help as it's just resetting the Apps, the same way turning the box off does.

[Chodley]

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@Anonymous wrote:

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@carrie171 wrote:

@Anonymous 

 by talking me through resetting the Apps, although if I'd googled it, I would've found it online.

Tbh, it doesn't work every time though, and who wants to go through this malarkey every time you want to see what's on Netflix?!

Sky just needs to sort it out!!

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Yeah that doesn't seem to help as it's just resetting the Apps, the same way turning the box off does.

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I think it does something different. Shouldn't be needed either way of course!

[LSRahman]

This information is not true as I was using netflix on sky q box for over a year without a problem until I was due for a renewal & that's when I took it out with sky & hence now having all these problems. It's ridiculous sky needs to sort this mess out ASAP. lots of unhappy customers. 

[Dan9]

This just worked for us, I opened another app and made sure it had fully loaded and then opened the Netflix app and waiting 30 seconds. It seems to be working fine now! 

[Tom-W19]

Hi @Anonymous 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.

[LSRahman]

Yes if you could please get someone to fix the problem as I am still having the same problem 

[Sarahk7705]

I'm having issues. 

It happened a couple months ago and was fixed by logging out of the Netflix app using the Internet and able to sign back on using the sky app, this hasn't worked this time. I've also tried turning box off for a few mins then back but still nothing?

[LSRahman]

Try refreshing the app on setting. Give 24 hours & try again this usually works for me but it's so frustrating as it means I am not able to watch it for the whole day and I only have the weekend free. Wrote a complaint to sky and waiting to hear from them. Let's see if they fix the problem coz if they don't then I will take it further. We should not be paying for a service they are not providing us with. I would advise everyone to make an official complaint to sky, then maybe they will do something about this problem. 

[DaveB6]

Try loading another app, like prime, and going to Netflix from there using the voice control