Disney+ cuts out (blank screen) while watching

[Neet1]

I got a new Sky Q box, still happening so save your money.

[Chodley]

---

@Neet1 wrote:

I got a new Sky Q box, still happening so save your money.

---

How did that cost you money?

[Neet1]

The person I'm replying to said Sky would charge him for a new box. It didn't cost me anything.

[HOWARDWWW]

Yep. It looks as if the longstanding problem of last year has returned. App cutting out 3 or 4 times during a 2 hour movie and at least once during a 45-60 min TV series episode.  Tried all the usual reboot/refresh options. No joy.

To the Sky team: I think that most, if not all of us realise and appreciate that maintaining and improving a service like this is no easy task and glitches will occur from time to time but, as a courtesy to us subscribers who help pay your wages, would someone please come back with an update on this - what is the problem, what progress is being made to rectify it and how long might that take.

Thank you.

[Chodley]

---

@Neet1 wrote:

The person I'm replying to said Sky would charge him for a new box. It didn't cost me anything.

---

Can't see who you're replying to unless you hit the quote button. Nice quirk of the forum.

[Hayzerxoxo]

Mine keeps doing the same! What was the fix?

[wozkegs]

I've been getting the same issue with both Paramount+ and Prime Video. Used to be just the occasional drop-out, but instances becoming more frequent (2-3 times during 2 hour period). I got my box swapped when Plxelation issue became too bad. Sky swapped for the 'separate power supply' version. It the HDR 2TB box. Was okay for a month or so, but now the 'black screen'  issue. Like others, I have tried refreshing the apps, but issue remains. If Sky continue to have such problems and lack of response, I will scrap Sky completely. 

[B.O.B]

Having the same problem, anymore updates sky? 

[Qanon]

I also get this issue. 

But I also get regular buffering for Prime playback. 

I also have the odd situation of my internet speed somehow being choked from 900mb down to 30mb when measured through my Netflix app.  

I am definitely on the cusp of shopping around for a new product. 

[Chodley]

Is it 900Mb wifi or 900Mb fibre? What does the netflix app on your phone report when it's near the Sky box? I bet it's not 900.

30 is plenty for UHD streaming anyway.

[HOWARDWWW]

My earlier plea to sky seems to have gone unread or unanswered. Quelled surprise!!

I have noticed that once the app is restarted the programme will resume a few seconds before the point at which it failed. When it reaches that point again there is a very brief pause, as if it is overcoming a glitch or something, before the programme continues. Anyone got any bright ideas or theories as to what might be causing this?