Disney+ cuts out (blank screen) while watching

[Neet1]

I got a new Sky Q box, still happening so save your money.

[Chodley]

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@Neet1 wrote:

I got a new Sky Q box, still happening so save your money.

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How did that cost you money?

[Neet1]

The person I'm replying to said Sky would charge him for a new box. It didn't cost me anything.

[HOWARDWWW]

Yep. It looks as if the longstanding problem of last year has returned. App cutting out 3 or 4 times during a 2 hour movie and at least once during a 45-60 min TV series episode.  Tried all the usual reboot/refresh options. No joy.

To the Sky team: I think that most, if not all of us realise and appreciate that maintaining and improving a service like this is no easy task and glitches will occur from time to time but, as a courtesy to us subscribers who help pay your wages, would someone please come back with an update on this - what is the problem, what progress is being made to rectify it and how long might that take.

Thank you.

[Chodley]

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@Neet1 wrote:

The person I'm replying to said Sky would charge him for a new box. It didn't cost me anything.

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Can't see who you're replying to unless you hit the quote button. Nice quirk of the forum.

[Hayzerxoxo]

Mine keeps doing the same! What was the fix?

[wozkegs]

I've been getting the same issue with both Paramount+ and Prime Video. Used to be just the occasional drop-out, but instances becoming more frequent (2-3 times during 2 hour period). I got my box swapped when Plxelation issue became too bad. Sky swapped for the 'separate power supply' version. It the HDR 2TB box. Was okay for a month or so, but now the 'black screen'  issue. Like others, I have tried refreshing the apps, but issue remains. If Sky continue to have such problems and lack of response, I will scrap Sky completely. 

[B.O.B]

Having the same problem, anymore updates sky? 

[Qanon]

I also get this issue. 

But I also get regular buffering for Prime playback. 

I also have the odd situation of my internet speed somehow being choked from 900mb down to 30mb when measured through my Netflix app.  

I am definitely on the cusp of shopping around for a new product. 

[Chodley]

Is it 900Mb wifi or 900Mb fibre? What does the netflix app on your phone report when it's near the Sky box? I bet it's not 900.

30 is plenty for UHD streaming anyway.

[HOWARDWWW]

My earlier plea to sky seems to have gone unread or unanswered. Quelled surprise!!

I have noticed that once the app is restarted the programme will resume a few seconds before the point at which it failed. When it reaches that point again there is a very brief pause, as if it is overcoming a glitch or something, before the programme continues. Anyone got any bright ideas or theories as to what might be causing this?

[SARAHSPILL]

Has this problem been sorted out yet as its getting extremely frustrated! I spoke to a friend of mine and he suggested watching disney+ and Netflix etc outside of your sky box and through your tv separately, you've paid for it, so you should be able to sign in to your account 

[Chodley]

How much did you pay Sky for Disney+ to work on their box? 😉

[Adamb]

Ive got the same problem, and have the 2TB box. Happens with Amazon too - and it cant be throughput to the box as i have 1GB internet, with a cat6a cable 1m to the box from the router - so its the box. Anyway, the best workaround is to sign into the native app on your TV (if you have a smart TV) - Id even say to a degree the picture quality and sound is better from the native aspp(s) so id assume that the sky box cant handle the apps as well as the TV can.

[Chodley]

There are a number of well known reasons why the native apps on the TV are better. Dolby Vision and 24Hz sipporr being two of them.