Disney+ cuts out (blank screen) while watching

[Rich033]

Hi guys

I have Disney+ on Sky Q

In the last couple of months the the screen would go blank (no picture, no sound) while watching Disney+ through the Sky Q app

It got so bad I phoned Sky Technical support and they advised that they had not heard of the issue before, and advised that the Sky Q box will need changing which was done

i've literally just started watching Disney+ for the first time on the new Sky Q box and the same thing has happened again within the first 5 minutes

Has anyone had the same issue?

It's frustrating as I've lost 4 years of recordings on my old box for no reason. The apps have been refreshed and the bix software is up to date. The Disney+ app works fine on my iPad 

[Greenfingers001 · Accepted solution]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147