0

Discussion topic: Returned device cancellation

Reply
This message was authored by Banksy83 This message was authored by: Banksy83

Returned device cancellation

Basically in october last year i retirned my mobile device, for some reason the first delivery got refused and then second tome around it delivered back to sky

 

the heading on the tracking says refused but whenyou look at the tracking history it shows as delivered

 

im deaf and need to use accessability but after 30 calls and over a 100 tomes going on chat im still getting nowhere, today i get an email asking me to pay my bill orherwise they will get a collection agency involved but the advior said i could cancel the direct debit and ignore the email and txts

 

Is there anywhere i can send the screensht showing the tracking and also send the recieot as im getting nowehre and its been 4 months!!

 

 

 

Reply

All Replies

This message was authored by caesarome This message was authored by: caesarome

Re: Returned device cancellation

Posted by a Superuser, not a Sky employee. Find out more

Are you registered with Sky Accessibility as there are other contact options for you if you are:

 

https://www.sky.com/help/articles/contacting-sky-accessibility

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Banksy83
Topic Author
This message was authored by Banksy83 This message was authored by: Banksy83

Re: Returned device cancellation

Yes I'm registered but I've contacted them 20/30 times via call and over 100 times on chat!!!

This message was authored by caesarome This message was authored by: caesarome

Re: Returned device cancellation

Posted by a Superuser, not a Sky employee. Find out more

You could try contacting Sky via their social media sites, links of which are at the bottom of the page. Let them know you have tracking so you can see it has arrived.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion