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Discussion topic: Sky mobile Sim activated with new number not existing number

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This message was authored by Simhelp This message was authored by: Simhelp

Sky mobile Sim activated with new number not existing number

I have just activated a new Sim to keep my old number but a new number has been issued. I use the number for work so need to use my old number. How can I retain my number? 

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This message was authored by PandJ2020 This message was authored by: PandJ2020

Re: Sky mobile Sim activated with new number not existing number

Posted by a Superuser, not a Sky employee. Find out more

By not activating a new SIM and using your existing one.

 

New SIM's have new numbers...

I am just another Sky customer and my views are my own
This message was authored by caesarome This message was authored by: caesarome

Re: Sky mobile Sim activated with new number not existing number

Posted by a Superuser, not a Sky employee. Find out more

@Simhelp wrote:

I have just activated a new Sim to keep my old number


You can't use a Pac code to move a number from one Sky sim to another Sky sim so you have a few options.

 

You could call Sky to ask them to cancel this new sim you activated and then use the one you have in your new phone.

 

You could either use the sim you have or if you want to transfer the number you have to the new sim then you would need to use a Pac code to transfer your current sim number to a PAYG network and then use another pac code you get from them to transfer it back to your new Sky sim.

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