Free number

[Jan201]

I need the free number that i can call sky mobile because my sky mobile has been restricted 

[63johnw · Accepted solution]

Hi @Jan201  150 sometimes works, if it doesn't you will have to pay your bill and set up a new direct debit (or similar) before sky will speak to you. 

[Daniel0210]

@Jan201 
When your services are restricted any attempt to call Sky will prompt you to pay what is owed first.

Before reinstating your services Sky will require payment in full and also the setting up of a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well.

Of course, if you can’t pay all now you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services.

Sky don’t allow payment plans (except on a legitimately closed account) or promises to pay.
Once your payment has cleared and is in Sky’s account your services should be reinstated, although this may not be instant, especially at a weekend.