No 5g Ireland

[EugenePigott]

Is 5g working in Ireland, I can only get LTE?

I was previously with Vodafone and had 5g with them on my current iPhone 14

[Tom-W19]

Hi @EugenePigott 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Linus]

Same here. 3 of my coworkers have the same issue. All within 5g radius, had 5g on my phone before I switched. Not happy at all. 

[EugenePigott]

I was referred to Sky UK support and then to Sky Ireland support. I'm still awaiting an update from Sky Ireland 

[Linus]

i have a pixel6 pro,  there's another side with a Samsung, who had 5g for 10 seconds. Then it detailed back to 4g, I've been on LTE since I switched. I wish you luck but I'm not optimistic. 

[EugenePigott]

Tom,

can you help with this my discussions with Sky Ireland have been referred to tech support but I can't find any record of the conversation. Cheers Eugene

[Addie15]

Hi there,  @EugenePigott. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[EugenePigott]

Hi,

Can you help with answer re 5g please?

Cheers,

Eugene

[EugenePigott]

Hi,

My wife and I still dont have 5g working in Ireland and I have not had a response form Sky dispite multiple requests. We had 5g with Vodafone before we transferred to Sky.

Regards,

Eugene

[caesarome]

@EugenePigott 

What help or what were you told on the chat invite that you were sent ?

[EugenePigott]

The last correspondence from Sky in a private message approx 6 days ago said the would refer to their technical team. 

[Daniel0210]

@EugenePigott 

Your duplicate thread containing just a blank post has been removed. You should wait for contact from the Technical Team your escalation chat refers to. 

[Saint1 · Accepted solution]

Hi @EugenePigott,

If you have iphones you should check a couple of features are switched on within your phone, have included some suggestions below:

• 5G & VoLTE - Go to settings, mobile service, Sims-primary, voice and data.make sure 5G auto is ticked, and toggle VoLTE on
• Hotspot - Go to settings, mobile service, Sims-primary, mobile data network. Make sure mobile .sky is typed into "Mobile Data - APN" and at the bottom "Personal Hotspot APN" also type in mobile.sky
• Wifi calling - settings, mobile service, Sims-primary. make sure Wifi calling is "on"

There are other features Sky have such as VV (Visual Voicemail) but the above are the most important to have on. Hope this helps

[EugenePigott]

Hi @Saint1 

Many thanks  you your help - 5g now working

Cheers,

Eugene

[AidanIreland]

Has anyone managed to get 5g sorted on Android (pixel 8 pro) esim all settings as asked correct.. still only getting lte