@MohsinAhmed
All you can do is to call them to see if they know what the delivery issue is, it could be that there is a delay on getting the stock from the supplier.
150 is the free number to use from a phone that has a Sky mobile sim in it or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:
https://www.sky.com/help/home
Try saying nothing when spoken to by the bot.
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