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Discussion topic: Can’t make calls

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This message was authored by lucy+scarrott This message was authored by: lucy+scarrott

Can’t make calls

How do I contact sky if my phone is suspended & not through fb messenger?

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Can’t make calls

Posted by a Superuser, not a Sky employee. Find out more

@lucy+scarrott wrote:

How do I contact sky if my phone is suspended & not through fb messenger?


@lucy+scarrott 

Is your mobile restricted due to a missed payment? When your services are restricted any attempt to call Sky will prompt you to pay what is owed first.

Before reinstating your services Sky will require payment in full and also the setting up of a new continuous payment method. If your payment is two or more weeks overdue you will also have to pay the next bill as well.

Of course, if you can’t pay all now you can pay what you want, when you want, but until the bill is paid off in full Sky will not reinstate your services.

Sky don’t allow payment plans (except on a legitimately closed account) or promises to pay.
Once your payment has cleared and is in Sky’s account your services should be reinstated, although this may not be instant, especially at a weekend.


▪️ I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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