Apple iPhone User? Ported a Number to Sky?

[Chloe-W22]

To avoid any service-related issues after your number's been transferred, you might need to manually update the number on your iPhone. This is to make sure your number shows correctly when you make calls or send texts.

On your iPhone:

• Go to Settings.
• Tap Phone.
• Tap My Number.

If the number displayed is the one you’re keeping, then no further action is required.

If the number displayed is not the one you’re keeping:

• Type in the number you're keeping, then select Save.
• Turn your phone off and back on again.

[APM123456]

We have tried this with our number that we ported to Sky but we are still unable to get iMessage to work. Our ported number in the message section of Settings says waiting activation but clicking on 'Use my Apple ID' gets a message to say 'an error occurred during activation'. We have tried everything to get the number activated to be able to send and receive iMessages!

[63johnw]

Hi @APM123456  if this doesn't work you may need to call sky for help or even a new sim. 

Go to settings, message, send receive 

Tap on Apple ID and sign out. 
Turn iMessage off. 
Turn your phone off for at least 10 seconds

Go to settings, message, iMessage turn back on

Tap on send receive and sign in to Apple ID 

Make sure correct number showin in "start new conversations from"

https://www.sky.com/help/articles/replacement-sim#mobile-help-page-technical-contact-us

[Dizzielizzie]

How do I transfer my old mobile number to my new sky mobile?

[63johnw]

Hi @Dizzielizzie  if your old mobile is with another network then text PAC to 65075 and then login to your account and go to your sim then follow the instructions. If your old number is already with sky you can't switch it to another sky sim/plan. Or you can just put your old sky sim into your new phone to keep your old number and plan. 

[Dizzielizzie]

Do you have to enter the PAC code in the text too? 👍👍

[caesarome]

No @Dizzielizzie , you don't do that, this page should help you to do this:

https://www.sky.com/help/articles/switching-to-sky-mobile-keep-your-number

[MagdaB]

I'm on Samsung. Both phones are android but thank you 

[JDX]

I am having problems with SMS messages - i get a message saying they are undeliverable but i receive a reply from the recipient. have goen through the trouble shooting page n the website, called the number given but it seems to go dead once i have heard the message about being put in a queue - is this right? not happy with my new sky mobile phone at the moment! 

[63johnw]

Hi @JDX  have you checked, settings, phone, my number to make sure the correct number is stored there, if not then update it then exit and reboot your phone.  

[Lisa281101]

How do you do this on a samsung

[Vicki2982]

I received my new phone and sim yesterday. Activated the one for my son and it was activated quickly.

My one however, I am still waiting. Cannot use new number as it doesn't do anything since it's not activated and old number is only working on old phone (which is being used by my son hence purchasing him a sim only).

I read the switchover takes up to 24 hours (so hopefully today since I submitted the request with PAC code around 12pm yesterday) however, wondering who I contact if this isn't the case please? 

[caesarome]

If you submitted the pac code yesterday then the changeover can take place anytime today so there isn't anything you can do but wait. You will know when this has happened as your old sim will stop working so at that point you need to start using the Sky sim in your device.

[Vicki2982]

Yes I understand that but I can't even use my sky SIM at present even though sky say I can......

[Lisa-P1987]

Update - Spoken to @Vicki2982  earlier and we are working on resolving this for them asap 🙂