01 Mar 2021 04:29 PMPosted by a Sky employee
To avoid any service-related issues after your number's been transferred, you might need to manually update the number on your iPhone. This is to make sure your number shows correctly when you make calls or send texts.
On your iPhone:
If the number displayed is the one you’re keeping, then no further action is required.
If the number displayed is not the one you’re keeping:
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02 Mar 2021 09:12 PM
We have tried this with our number that we ported to Sky but we are still unable to get iMessage to work. Our ported number in the message section of Settings says waiting activation but clicking on 'Use my Apple ID' gets a message to say 'an error occurred during activation'. We have tried everything to get the number activated to be able to send and receive iMessages!
02 Mar 2021 09:16 PMPosted by a Superuser, not a Sky employee. Find out more
Hi @APM123456 if this doesn't work you may need to call sky for help or even a new sim.
Go to settings, message, send receive
Tap on Apple ID and sign out.
Turn iMessage off.
Turn your phone off for at least 10 seconds
Go to settings, message, iMessage turn back on
Tap on send receive and sign in to Apple ID
Make sure correct number showin in "start new conversations from"
04 Mar 2021 11:21 AMPosted by a Superuser, not a Sky employee. Find out more
Hi @Dizzielizzie if your old mobile is with another network then text PAC to 65075 and then login to your account and go to your sim then follow the instructions. If your old number is already with sky you can't switch it to another sky sim/plan. Or you can just put your old sky sim into your new phone to keep your old number and plan.
04 Mar 2021 11:53 AMPosted by a Superuser, not a Sky employee. Find out more
No @Dizzielizzie , you don't do that, this page should help you to do this:
31 Mar 2021 07:57 AM
I am having problems with SMS messages - i get a message saying they are undeliverable but i receive a reply from the recipient. have goen through the trouble shooting page n the website, called the number given but it seems to go dead once i have heard the message about being put in a queue - is this right? not happy with my new sky mobile phone at the moment!
31 Mar 2021 01:17 PMPosted by a Superuser, not a Sky employee. Find out more
Hi @JDX have you checked, settings, phone, my number to make sure the correct number is stored there, if not then update it then exit and reboot your phone.
03 Jun 2021 08:55 AM
I received my new phone and sim yesterday. Activated the one for my son and it was activated quickly.
My one however, I am still waiting. Cannot use new number as it doesn't do anything since it's not activated and old number is only working on old phone (which is being used by my son hence purchasing him a sim only).
I read the switchover takes up to 24 hours (so hopefully today since I submitted the request with PAC code around 12pm yesterday) however, wondering who I contact if this isn't the case please?
03 Jun 2021 09:43 AMPosted by a Superuser, not a Sky employee. Find out more
If you submitted the pac code yesterday then the changeover can take place anytime today so there isn't anything you can do but wait. You will know when this has happened as your old sim will stop working so at that point you need to start using the Sky sim in your device.
03 Jun 2021 03:32 PMPosted by a Sky employee
Update - Spoken to @Vicki2982 earlier and we are working on resolving this for them asap 🙂
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