Sim Activation

[Garry4400]

I have just received my new sim card but when I try to activate i get this message:

The details entered do not match those we have on record. Please provide us with the details used at time of purchase.

I have entered my deatils in many different ways but none appear to be correct.

Please help.

[caesarome]

@Garry4400 

You will have to find a way to contact Sky about this if you are using the same details that you used when placing the order. If you have another phone with a Sky sim in it then 150 is the number to call them on otherwise their social media sites links are at the bottom of this page.

[Garry4400]

Thank you for your reply.

I cannot call because I do not have a working sim card. The live chat wasn't any help either.

Searching through the forums I noticed quite a few posts mentioning the same issue.

Could you please, on my behalf,  escalate this post to an employee?

Thanks

[caesarome · Accepted solution]

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@Garry4400 wrote:

Could you please, on my behalf,  escalate this post to an employee?

Thanks

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I'm afraid not as escalations are currently not available as Sky are awaiting on a 3rd party to fix an issue with them.

[Garry4400]

That's rather unfortunate. I will try to contact them via someone else's phone.

I really do appreciate your help.

[Bodie2]

It won't let me activate the sim

[Frankhouse]

Cancel m

y two sky sim cards

[Garry4400]

You have to call sky unfortunately. As far as I know, that's the only way.

No other method worked for me