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Discussion topic: Sky Go quits unexpectedly (MAC)

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This message was authored by CathySmith This message was authored by: CathySmith

Sky Go quits unexpectedly (MAC)

Sky Go worked on my mac book pro 13 inch 2017 on sunday. Since then each time I get a message saying 'Sky Go quit unexpectedly. I have uninstalled, Emptied trash and rebooted but the same thig happens, Wht is going on?

 

Moderator note: added 'MAC' to the title to be more specific on the issue.


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This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: Sky Go quits unexpectedly (MAC)

Posted by a Sky employee

Hi all,

 

I really appreciate the feedback on this thread, and the contribution with your examples.

 

I wanted to post an update to advise we've sent this thread to our Sky Go teams to check for any obvious internal issues however we need some more information to begin a thorough investigation. I've put together a Microsoft Form so we can collate all your examples in one place.

 

Link to survey: https://forms.office.com/e/ctX61UZaeq

 

This survey will take a few minutes to complete, and as much information as you can provide will really support our engineering team - it's really appreciated.

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

View this Answer within the discussion

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This message was authored by ASP83 This message was authored by: ASP83

Re: Sky Go quits unexpectedly

I got exactly the same problem, deleted the app cleared cache reinstalled it and exactly the same thing - trying to connect error code 001 - whatever this means???

This message was authored by caesarome This message was authored by: caesarome

Re: Sky Go quits unexpectedly

Posted by a Superuser, not a Sky employee. Find out more

@ASP83 

If you have the app installed on a PC or Mac then make sure you have let Sky Go through any firewall you are using.

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This message was authored by Petesmit This message was authored by: Petesmit

Re: Sky Go quits unexpectedly

Had problems with SkyGo on my PC on and off for months now but actually had it working for a few weeks until yesterday then it downloaded an update and guess what....no longer working AND just shuts down..I raised a complaint months ago but just keep getting text messages or phone calls saying 'the apps team is still looking into this'...yeah right for the money we're all paying its appalling

This message was authored by Clifton+Collett This message was authored by: Clifton+Collett

Sky go app crashing after an update

This is the message that I get now when I try to use sky go on my MacBook pro. 

 

Sky Go quit unexpectedly, click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.

 

It was working perfectly, then a few days ago it updates itself and has never worked since.  Any help out there as sky is not very helpful.

This message was authored by Giancarlo90 This message was authored by: Giancarlo90

Re: Sky go app crashing after an update

Same problem here. Mac os sonoma, crash after last update.

 

Are you also on the italian app version?

This message was authored by marcoplus81 This message was authored by: marcoplus81

Re: Sky go app crashing after an update

yes the same for me

This message was authored by Mike19999 This message was authored by: Mike19999

Re: Sky go app crashing after an update

crashing after update pn PC as well...

This message was authored by Clifton+Collett This message was authored by: Clifton+Collett

Re: Sky go app crashing after an update

@Giancarlo90

 

Hi, 

 

no I'm using the U.K. version, well at least I was. 

This message was authored by Anonymous This message was authored by: Anonymous

Re: Sky Go quits unexpectedly

Has anyone got a solution for this. Tried re-installing a number of times and still does not work. No one from Sky going to  give advice?

This message was authored by BabelFish This message was authored by: BabelFish

Re: Sky Go quits unexpectedly

Having the same issue, Installed, Cleared Cache, Downloaded latest.... Quits everytime I launch it:

 

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_GUARD (SIGKILL)
Exception Codes: GUARD_TYPE_MACH_PORT
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace GUARD, Code 2305843022098595840

This message was authored by Petesmit This message was authored by: Petesmit

Re: Sky Go quits unexpectedly

Did the usual ....uninstall then reinstall several times ensuring all Sky folders are deleted each time and hey guess what its working again..Sky meantime have closed down my 'complaint' clearly they don't give one......

This message was authored by Chloe-W22 This message was authored by: Chloe-W22

Re: Sky Go quits unexpectedly

Posted by a Sky employee

Hi all!

 

Sorry to hear you are having an issue with Sky Go and quitting unexpectedly on your MAC. Can I check, have you tried these steps below suggested on another thread:

 


@caesarome wrote:

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go


Let me know if you're still having issues?

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

This message was authored by lfcmcgrath1981 This message was authored by: lfcmcgrath1981

Re: Sky Go quits unexpectedly

yes i have tired the suggested steps , is there  any option to download a legacy version of the app ?

This message was authored by Chloe-W22 This message was authored by: Chloe-W22 Answer

Re: Sky Go quits unexpectedly (MAC)

Posted by a Sky employee

Hi all,

 

I really appreciate the feedback on this thread, and the contribution with your examples.

 

I wanted to post an update to advise we've sent this thread to our Sky Go teams to check for any obvious internal issues however we need some more information to begin a thorough investigation. I've put together a Microsoft Form so we can collate all your examples in one place.

 

Link to survey: https://forms.office.com/e/ctX61UZaeq

 

This survey will take a few minutes to complete, and as much information as you can provide will really support our engineering team - it's really appreciated.

Chloe-W22

Community Manager

 

Have a story you want to share with us? Send your Thanks to Sky here

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