Sky Go quits unexpectedly (MAC)

[SRose17]

After months I am still unable to use sky go at all on my mac. I have deleted all the files multiple times and emptied my trash. 

The app used to open and say the 'quits unexpectantly' error- now it just bounces in my toolbar and then dissappears (no written notification). I am soo far beyond my patience! Technology Rage is real!

[MarkGoldsmith]

---

@SRose17 wrote:

After months I am still unable to use sky go at all on my mac. I have deleted all the files multiple times and emptied my trash. 

The app used to open and say the 'quits unexpectantly' error- now it just bounces in my toolbar and then dissappears (no written notification). I am soo far beyond my patience! Technology Rage is real!

---

Have you downloaded the latest version of the installer from the Sky website?

[SRose17]

I am following the link from the sky website so I assume it is the most recent version? I click the mac installer. 

That downloads fine. Then it tries to open the sky app- it just bounces around then disappears. When I search the sky go app and open it, it does the same 😞

[MarkGoldsmith]

What version of MacOS do you have?

Also have you tried downloading the installer in a private/incognito browser just to make sure it's not cached anything stale.

[BabelFish]

Latest installed and all working again for me now, Thanks to the community reps for pushing the issues for us.

[SRose17]

Mac High Sierra 10.13.6. 

I tried the incognito browser suggestion (after deleting the sky go files and emptying trash) and it still does the same thing. Once the Sky go installer is finished the sky go app just bounces and disappers and I can not open it even when clicking directly on the sky go app in my applications. 

[Eivind]

I cannot belive this problem is still around - I have a Macbook Air M3 and SKy Go again keeps Quitting Unexpectedly - I have tried all the usual sggestions - uninstalls, deregistered Sky Go devices , removed caches , removed Sky Go files -   I have raised a complaint but not hopeful. 

All it really needs is a developer to look at the Crash Log file and I have offered this to Sky several times. Outrageous service - the reason I purchased he macbook air was to watch some telly on a decent laptop.  Come on Sky Go - get a fix sorted ! 

The log file saysOS Version: macOS 15.3.1 (24D70)
Report Version: 12
Anonymous UUID: 77CC77FB-4C99-FEAB-880C-94D55C723314

Sleep/Wake UUID: EEC33D41-6D9F-4692-9B6D-47E8A91710C6

Time Awake Since Boot: 86000 seconds
Time Since Wake: 606 seconds

System Integrity Protection: enabled

Notes:
PC register does not match crashing frame (0x0 vs 0x7FF808BA632B)

Crashed Thread: 119 Dispatch queue: com.apple.libdispatch-manager

Exception Type: EXC_BAD_ACCESS (SIGSEGV)
Exception Codes: KERN_INVALID_ADDRESS at 0x000000000003c62b
Exception Codes: 0x0000000000000001, 0x000000000003c62b

Termination Reason: Namespace SIGNAL, Code 11 Segmentation fault: 11
Terminating Process: exc handler [18570]