Sky Go quits unexpectedly (MAC)

[CathySmith]

Sky Go worked on my mac book pro 13 inch 2017 on sunday. Since then each time I get a message saying 'Sky Go quit unexpectedly. I have uninstalled, Emptied trash and rebooted but the same thig happens, Wht is going on?

Moderator note: added 'MAC' to the title to be more specific on the issue.

[ASP83]

I got exactly the same problem, deleted the app cleared cache reinstalled it and exactly the same thing - trying to connect error code 001 - whatever this means???

[caesarome]

@ASP83 

If you have the app installed on a PC or Mac then make sure you have let Sky Go through any firewall you are using.

[Petesmit]

Had problems with SkyGo on my PC on and off for months now but actually had it working for a few weeks until yesterday then it downloaded an update and guess what....no longer working AND just shuts down..I raised a complaint months ago but just keep getting text messages or phone calls saying 'the apps team is still looking into this'...yeah right for the money we're all paying its appalling

[Clifton+Collett]

This is the message that I get now when I try to use sky go on my MacBook pro. 

Sky Go quit unexpectedly, click Reopen to open the application again. Click Report to see more detailed information and send a report to Apple.

It was working perfectly, then a few days ago it updates itself and has never worked since.  Any help out there as sky is not very helpful.

[Giancarlo90]

Same problem here. Mac os sonoma, crash after last update.

Are you also on the italian app version?

[marcoplus81]

yes the same for me

[Mike19999]

crashing after update pn PC as well...

[Clifton+Collett]

@Giancarlo90

Hi, 

no I'm using the U.K. version, well at least I was. 

[Anonymous]

Has anyone got a solution for this. Tried re-installing a number of times and still does not work. No one from Sky going to  give advice?

[BabelFish]

Having the same issue, Installed, Cleared Cache, Downloaded latest.... Quits everytime I launch it:

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_GUARD (SIGKILL)
Exception Codes: GUARD_TYPE_MACH_PORT
Exception Codes: 0x0000000000000000, 0x0000000000000000

Termination Reason: Namespace GUARD, Code 2305843022098595840

[Petesmit]

Did the usual ....uninstall then reinstall several times ensuring all Sky folders are deleted each time and hey guess what its working again..Sky meantime have closed down my 'complaint' clearly they don't give one......

[Chloe-W22 · Accepted solution]

Hi all!

Sorry to hear you are having an issue with Sky Go and quitting unexpectedly on your MAC. Can I check, have you tried these steps below suggested on another thread:

---

@caesarome wrote:

Uninstall the app 

Launch the Finder, go to the Downloads folder and delete ‘SkyGoInstaller.’ 

In Finder, go to the Applications folder and delete Sky Go app 

Remove Sky Go files 

In the Finder select Go to folder ... from the Go menu (or press c). 

A dialog box should appear. Now copy and paste the following text into the box and press the return key: ~/Library/Application Support/ 

Select the Sky Go folder and delete it 

Empty Recycling Bin 

Reboot the Mac

Download and reinstall Sky Go

---

Let me know if you're still having issues?

[lfcmcgrath1981]

yes i have tired the suggested steps , is there  any option to download a legacy version of the app ?

[SRose17]

I have also had this issue for about a month. I assumed it was just me. I have followed all of the recommended fixes which have not made any difference. 

I have filled out the form above. Hoping for a fix soon.