01 Jul 2024 02:06 PM
I have also had this issue for about a month. I assumed it was just me. I have followed all of the recommended fixes which have not made any difference.
I have filled out the form above. Hoping for a fix soon.
07 Jul 2024 02:27 PM
I was experiencing the same thing, happened randomly a last week. I've tried uninstalling and reinstalling, still nothing works!!
11 Jul 2024 11:30 AM
Using Sky go for years from same imac laptop. always worked. Recently when I try to open the app it briefky appears and then disappears. basically does not launch. I deleted app and downloaded again - same issue.
any suggestions?
11 Jul 2024 11:51 AM
Posted by a Superuser, not a Sky employee. Find out moreI have moved your post to the topic at hand where as you can see some advice has been posted by Sky.
11 Jul 2024 12:20 PM
Thanks for moving the post but unfortunately after updating software the same problem exists.
Can any one at @Sky suggest anything. It has happened to many people
21 Jul 2024 12:06 PM
Same for me, this seems to be a common issue, after the May update it no longer works for some Mac users and the same error message. Tried a completely clean install and still no joy.
21 Jul 2024 05:06 PM
i have a macbook mid 2012 , os catalina, same problem here, crash on launch since may update. tried to boot in windows mode, here sky go for windows starts but crashed as soon as the stream begins
24 Jul 2024 07:05 AM
Same issue, app won't start at all. Filled out the online form...
The app was never on par with other streaming services - too much processor load, many crashes, poorly programmed (audio switching from headset to inear? Quit the show, restart...)
Hope you get that running again, but thanks to Netflix, Paramount, Amazon & Disney not a big loss at all... live TV runs on the big screen!
24 Jul 2024 04:25 PM
here my workaround , but it's not quite an easy solution - it needs to be fixed. just for the meanwhile...
https://helpforum.sky.com/t5/Sky-Go/sky-go-app-won-t-load-WINDOWS/m-p/4701293#M136826
30 Jul 2024 10:13 AM
Same issue for me. Worked fine yesterday and then a mac update. Since then it doesn't matter how often i uninstall it, clear folders etc, and then reinstall, restart laptop etc. Still comes up with the same message saying 'SkyGo quit unexpectantly'. Doesn't matter how i react to that it doesn't let me open the app.
Fix asap please!!!!
30 Jul 2024 10:46 AM
Please don't forget to register your issue on the form, (Link below)
https://forms.office.com/e/ctX61UZaeq
One of the community leaders is trying to get us a resolution and I guess the more they have the better our case for getting it sorted asap.
30 Jul 2024 11:31 AM
Did that already, thank you!
05 Aug 2024 06:14 PM
Same problem
08 Aug 2024 02:34 PM
I am having the same problem and followed the steps suggested above to remedy the situation. Having done so, I went to download the Sky Go app again as stipulated only to find it seems to have disappeared from the Apple App Store. Is this because it is not working???
08 Aug 2024 02:35 PM
Posted by a Superuser, not a Sky employee. Find out more
@ByanLaguna wrote:I am having the same problem and followed the steps suggested above to remedy the situation. Having done so, I went to download the Sky Go app again as stipulated only to find it seems to have disappeared from the Apple App Store. Is this because it is not working???
For MacOS you have to download it from the Sky website.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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