Sky Glass Power up Issues 19-9-24

[revird]

This did not work for me 

[Fothergill1]

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@revird wrote:

This did not work for me 

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@revird how far did you get through the process?

Most people seem to get stuck either at the PIN or activation stages probably as they entered a PIN instead of switching the puck off or they are not signed into their MySky account at www.sky.com

[lettice]

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@harry+hill+farm wrote:

Hi,

I am inderjit kakkad from Friday my TV is not turning on I had tried everything, even I called sky TV contact number after 2 hours wait they disconnected the call but not helping me at all my little one crying for TV.

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This is the resolution that works, that you have to do.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Kitchenmaid]

Tried this back to the welcome screen abd so on. 

[Brady3]

24 hours later still unable to activate code OOPS error message 

[alenon]

Sky Stream Puck stuck on PIN reset and I've reset the PIN online through my Sky account. Can't get any reply through the phone or messenger and Sky chat not available. Can anyone help please?

[Alunbuckley]

I have tried connecting the internet thru wps and the password as I dont have a wire to connect it that way and it's still not working

[lettice]

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@Brady3 wrote:

24 hours later still unable to activate code OOPS error message 

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Many have had this problem and this resolves it for them;

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

[anthony+david]

Hi,

Just did the same. Pressed 1&3 on remote. It decided to wake up on both TV and PUk. It seemed the remote was the problem in not leeting the setup to complete. All now working.

[lettice]

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@Kdoodle wrote:

When refreshing/linking sky stream = oOps there has been an error....

can't get back the link my account stage and the verification code? 

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Many have had this problem also, this normally resolves it;
Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

[lettice]

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@alenon wrote:

Sky Stream Puck stuck on PIN reset and I've reset the PIN online through my Sky account. Can't get any reply through the phone or messenger and Sky chat not available. Can anyone help please?

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When at the pin stage and it fails.

Power off your puck, leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[billsboro]

Hi all 

Been without 2 of my 3 sky pucks since thursday now been on the phone to sky (waited 1hr 43 mins) to run me through what i had already done with an apology to say there working on it !!! tried contacting them several times since and been cut off both times surely this is a joke someone must know whats going on ? 

[Buntyg24]

Tried doing as the link suggests but had the "ops couldnt update software, try again" message, no activation code etc, have tried again and now its stuck on 0% for the last 10 mins.... 

Sky - will there be compensation for not being able to access sky tv for the last 48 hours?!?

[Fothergill1]

@Brady3  The Oops error message is the response to trying to access the activation page without being signed into your MySky account at www.sky.com

If you believe you are signed in then sign out and back in again.

Also if you are asked to enter a PIN do not do so but switch off your Glass or Puck at the wall socket for a few seconds and then switch it back on to reboot.  You can then continue the recovery process.

Good luck.

[Fothergill1]

@alenonWhen asked to enter a PIN ignore it and switch the puck off at the plug and then switch it on again after about 30 seconds.  The puck will then reboot and you can continue with the recovery process.

Good luck.