Still no sky glass tv won’t switch tried suggested advice now 3days

[Kdoodle]

Yes and yes. 😞

[NICKRANGER1]

Yup,  SKY glass is **bleep** 

[Jporch316]

---

@Paulbuckland557 wrote:

Thanks for the recommendation lettuce.

However, I tried allllll of that before.

Tried again just now.

Used my mobile, on 5g (not connected to my home wifi), and cleared all web history, cookies etc.

Still it will not activate. 

Mobile on Web page says successfully activated. Glass does nothing.....:(

---

Are you logged in with the correct sky id for your television ? Some users have two sky id s - one for mobile and one for tv 

[Mark081975]

My sky streaming has been down for 4 days,  I've spent over 4 hrs on the phone trying to get this sorted and keep getting disconnected whilst on hold. They have tried to take the payment still even though the service is not working, now they are threatening me with late fees this is an absolute joke!!

Seriously thinking about going to another provider now as had nothing but problems with it from the start and the prices are now 3 x what I started with. Another hour on hold today and cut off 1hr 1min into the call.

[Reilly9]

Mine still off - managed to get through on phone said give it another 24 hours- I asked about compensation for lack of tv - he did not know ! So I presume that means no !

[Cdrw111]

[GD1]

@Reilly9  The set won't correct itself and the advise to wait 24 hours seems to be incorrect as there are steps posted in post 2 of this thread that should work for most people, have your tried these steps at all?

[LIFETISABALL13]

We should all just take our TV's in to store, that's where I'm heading on Monday

[Michelle158]

Mine is the same but i can't even get past software updating screen. Really annoying. 

[Jporch316]

---

@Reilly9 wrote:

Mine still off - managed to get through on phone said give it another 24 hours- I asked about compensation for lack of tv - he did not know ! So I presume that means no !

---

The fix was issued this morning..... it's on post 2 of this thread 

[GD1]

---

@LIFETISABALL13 wrote:

We should all just take our TV's in to store, that's where I'm heading on Monday

---

Have you tried the steps in this thread?  Post 2?   

[Nella]

I still have no sky glass this is not acceptable.  You can't even speak to anyone.  I have done all the resets as stated and still nothing.  I hope I get a rebate

[Daniel0210]

---

@Mark081975 wrote:

They have tried to take the payment still even though the service is not working, now they are threatening me with late fees this is an absolute joke!!

---

@Mark081975 

That's correct. Billing continues throughout any fault/outage, in fact the bill was generated 14 days before your payment date. If you don't pay it late fees are applied. 

[Jporch316]

---

@Nella wrote:

I still have no sky glass this is not acceptable.  You can't even speak to anyone.  I have done all the resets as stated and still nothing.  I hope I get a rebate

---

Where is the fix not working for you?

[Mark39]

@Mark081975 universal problems with Sky Glass started on 19th. Did your problems start before that, then? If so, what's happening exactly?