Sky Stream Puck stuck on PIN reset

[lettice]

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@alenon wrote:

Sky Stream Puck stuck on PIN reset and I've reset the PIN online through my Sky account. Can't get any reply through the phone or messenger and Sky chat not available. Can anyone help please?

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When at the pin stage and it fails.

Power off your puck, leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[billsboro]

Hi all 

Been without 2 of my 3 sky pucks since thursday now been on the phone to sky (waited 1hr 43 mins) to run me through what i had already done with an apology to say there working on it !!! tried contacting them several times since and been cut off both times surely this is a joke someone must know whats going on ? 

[Buntyg24]

Tried doing as the link suggests but had the "ops couldnt update software, try again" message, no activation code etc, have tried again and now its stuck on 0% for the last 10 mins.... 

Sky - will there be compensation for not being able to access sky tv for the last 48 hours?!?

[Fothergill1]

@Brady3  The Oops error message is the response to trying to access the activation page without being signed into your MySky account at www.sky.com

If you believe you are signed in then sign out and back in again.

Also if you are asked to enter a PIN do not do so but switch off your Glass or Puck at the wall socket for a few seconds and then switch it back on to reboot.  You can then continue the recovery process.

Good luck.

[Fothergill1]

@alenonWhen asked to enter a PIN ignore it and switch the puck off at the plug and then switch it on again after about 30 seconds.  The puck will then reboot and you can continue with the recovery process.

Good luck.

[Cath581]

Hasn't worked for me  urgh

[James295]

did you ever get this resolved Theo? we are having this exact issue after moving from Sky Q to Sky Stream and while the first puck was automatically setup we've never been able to activate the other due to this very issue. Unfortunately we recently reset the puck that worked and it needs activating against the account again and it fails. 5+ hrs of calls with Sky and the staff we've spoke to there cannot figure out how to fix it despite being passed around 3 different people.

[lettice]

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@billsboro wrote:

Hi all 

Been without 2 of my 3 sky pucks since thursday now been on the phone to sky (waited 1hr 43 mins) to run me through what i had already done with an apology to say there working on it !!! tried contacting them several times since and been cut off both times surely this is a joke someone must know whats going on ? 

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This is the resolution that works, that you have to do.

Follow the procedure exactly as described for Sky Stream in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[lettice]

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@Cath581 wrote:

Hasn't worked for me  urgh

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Not sure what has not worked.

This is the resolution that will resolve the issue you have to do.

It will not come back on unless you do this.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[david1621]

trying to link account and can't get past the postcode 

[Buntyg24]

I do this, i get to the pin stage, i do not enter it, i turn it off, it starts all over again and then gets to the pin stage again... **bleep** now! 

[dzy82f]

Sorry, but this doesn't work

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Piker20]

Mine just flashes red yellow and does not change. When you release the power button it continues to flashred yellow and then will just go blank 

TV says no signal received 

[Jporch316]

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@dzy82f wrote:

Sorry, but this doesn't work

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

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Where is it failing for you 

[billsboro]

nothing works