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21 Sep 2024 02:10 PM
Posted by a Superuser, not a Sky employee. Find out more@Susanne6 Have you attempted to follow the ateps in post 2 (post marked as answer) that have been up since yesterday?
21 Sep 2024 02:11 PM
Hi,
I am inderjit kakkad from Friday my TV is not turning on I had tried everything, even I called sky TV contact number after 2 hours wait they disconnected the call but not helping me at all my little one crying for TV.
21 Sep 2024 02:12 PM
Ok
Sky Glass user, no pucks, (virgin supplies broadband) can get TV on, get to my activation code, but get the ‘oops there’s a problem” and yes I’m logged in already, tried on phone, laptop, iPad and even another android iPad I remembered I had.
Here’s the weird thing, I thought I would try and be productive and sort my phone subscription out with a completely different company I use, logged in fine, clicked upgrade
its saying I’m off line, I’m not as wouldn’t be able to scroll on my iPad device, plus I’ve just logged in, all my info comes up. I’m getting Error pages pop up, it’s like something has changed in the background, tried logging in with all other devices.
I feel this is linked somehow, has it been hacked?
Also tried, Microsoft browsers, google chrome & incognito chrome
I wish they would just tell us something! I’ve never had problems with sky, whenever
ive had a connection issue, it’s been a quick call and paitent person on the other side
solving the issue. Changed to sky glass since this April, this is the first big problem in years!
21 Sep 2024 02:12 PM
Posted by a Superuser, not a Sky employee. Find out more
@Alunbuckley wrote:
Hi ive managed to do a hard reset on the tv but now not connecting to the internet
Can you connect your tv to the router with an ethernet cable temporarily
21 Sep 2024 02:12 PM
Posted by a Superuser, not a Sky employee. Find out more@Susanne6 For most subscribers this issue was resolved yesterday morning. Read post 2 of this thread for the solution.
Note - If you are asked to enter a PIN ignore it and simply switch the puck off at the wall for a few seconds and then stitch it back on.
21 Sep 2024 02:13 PM
This did not work for me
21 Sep 2024 02:18 PM
Posted by a Superuser, not a Sky employee. Find out more
@revird wrote:This did not work for me
@revird how far did you get through the process?
Most people seem to get stuck either at the PIN or activation stages probably as they entered a PIN instead of switching the puck off or they are not signed into their MySky account at www.sky.com
21 Sep 2024 02:23 PM
Posted by a Superuser, not a Sky employee. Find out more
@harry+hill+farm wrote:Hi,
I am inderjit kakkad from Friday my TV is not turning on I had tried everything, even I called sky TV contact number after 2 hours wait they disconnected the call but not helping me at all my little one crying for TV.
This is the resolution that works, that you have to do.
Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky.
https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519
21 Sep 2024 02:25 PM
Tried this back to the welcome screen abd so on.
21 Sep 2024 02:25 PM
24 hours later still unable to activate code OOPS error message
21 Sep 2024 02:25 PM
Sky Stream Puck stuck on PIN reset and I've reset the PIN online through my Sky account. Can't get any reply through the phone or messenger and Sky chat not available. Can anyone help please?
21 Sep 2024 02:26 PM
21 Sep 2024 02:30 PM
Posted by a Superuser, not a Sky employee. Find out more
@Brady3 wrote:24 hours later still unable to activate code OOPS error message
Many have had this problem and this resolves it for them;
Try refreshing your browser cache or try the activate link in another browser or device.
Before clicking on the activate link, log in to your MySky account first.
Also, try this alternative link;
Make sure you have logged into your Mysky account in your browser before trying.
https://www.sky.com/productsettings/streaming-tv/activate
21 Sep 2024 02:31 PM
Hi,
Just did the same. Pressed 1&3 on remote. It decided to wake up on both TV and PUk. It seemed the remote was the problem in not leeting the setup to complete. All now working.
21 Sep 2024 02:32 PM
Posted by a Superuser, not a Sky employee. Find out more
@Kdoodle wrote:When refreshing/linking sky stream = oOps there has been an error....
can't get back the link my account stage and the verification code?
Many have had this problem also, this normally resolves it;
Try refreshing your browser cache or try the activate link in another browser or device.
Before clicking on the activate link, log in to your MySky account first.
Also, try this alternative link;
Make sure you have logged into your Mysky account in your browser before trying.
https://www.sky.com/productsettings/streaming-tv/activate
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