Sky glass

[Jimbob5]

When are sky going to replace my glass tv as this one stopped working on the 19th 

[Fothergill1]

@NeilM46 This seems to be an area causing a lot of frustration.  The only thing I can suggest is to be 100% sure you are signed into your My Sky account before going to the activation page or you will get an Oops..... error message.

[side+kick]

mine too since the 18th! ive been on hold now for 1hr 40min!!!

[GD1]

@Jimbob5  Since the 19th when there was a wide outage affecting all Glass TV's & sstream pucks have you tried any of the stpes provided within post 2 of this thread?

[Jade963]

Mine still down since Thursday!! Ugh!! I've done everything and recovering spinal surgery it's ridiculous no TV and stuck at home driving me insane 

[Mark39]

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@Jade963 wrote:

Mine still down since Thursday!! Ugh!! I've done everything and recovering spinal surgery it's ridiculous no TV and stuck at home driving me insane 

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What's the everything you've done? Have you completed Sky's recovery process? How far do you get?

[Steph79]

We have followed all of the instructions of resetting the TV and still nothing is working since Friday! The TV is just flashing red LED and thats it

[Kdoodle]

Good afternoon all

Have sky published any 'official updates' with regard to the on-going issues it's customers are experiencing?

I find it incredulous that we have no access to a service that we are all 'paying for.

I do hope we get compensated for the undue stress and inconvenience caused to us all?

Thanks 

[Kdoodle]

Re: sky stream/puck and Glass TV...

[Jade963]

Ive reset the tv numerous times and followed the instructions on sky recovery again numerous times. I've removed the lead and left it out for hours..but nothing stuck on a blue screen saying updating software 'connecting'...

[HuwJames]

I keep my finger on the reset button for a minute or two but still nothing!

[GD1]

@Kdoodle  Have you followed any of the steps provided in post 2 of this thread?

If you have not already done so have a look at the Answer (post 2) and follow this link https://www.sky.com/help/articles/sky-glass-stream-wont-turn-on for the recovery process. It has not worked for all subscribers

Most people who have an issue seem to get stuck at either the PIN or activation steps. If asked for a PIN just ignore it and unplug your Glass TV and then plug it back in again after about 30 seconds. After it reboots you should be able to continue the recovery procedure.

When you are aske to enter an activation cove ensure you are logged into your My Sky account or you will get an Oops..... error message.

[Mark39]

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@Steph79 wrote:

We have followed all of the instructions of resetting the TV and still nothing is working since Friday! The TV is just flashing red LED and thats it

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As part of the recovery process, when you turn the Tv back on at the mains, keep the power button on the TV pressed. It may take longer than the prescribed 20 seconds for the recovery process to initiate. It won't matter if you keep it pressed for a couple of minutes.

[lettice]

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@side+kick wrote:

mine too since the 18th! ive been on hold now for 1hr 40min!!!

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Not sure what you have tried so far.

This is the resolution to try.

It has worked for many Sky Stream and Sky Glass TV customers over the last three days with the issue.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 
Try holding down the button for as long as possible, it won't harm keeping it pressed longer than mentioned, but release when you see the blue screen instructions on screen.

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

If you have any issue with activation during the process or entering the pin do the following;

Activation problems: 

Try refreshing your browser cache or try the activate link in another browser or device.

Before clicking on the activate link, log in to your MySky account first.

Also, try this alternative link;

Make sure you have logged into your Mysky account in your browser before trying.

https://www.sky.com/productsettings/streaming-tv/activate

Also, you could try using a mobile phone, not connected to your home broadband.

Pin problems:

When at the pin stage and it fails.

Remove the power from your Puck or Sky Glass TV,  leave off for a few minutes and repower.

It will continue, follow the instructions.

This has worked for many having a pin issue

[Piker20]

And when instructions never appear? Surely 10 mins holding a stupid button is enough. 

And the phone is pointless, 60mins on hold constantly