22 Sep 2024 02:18 PM
Posted by a Superuser, not a Sky employee. Find out more
@HuwJames wrote:No! This doesn't work - pressing the reset button whilst switching on the power. Nothing!
initially the white light comes on but then goes off! Come on Sky! This is now 3 days without tv! What are you doing about it? No updates! Nothing! Crap service! Will be cancelling my Sky subscription.
@HuwJames When the white light goes off keep pressing the reset button it might be another 5-10 seconds until it starts flashing coloured lights. Good luck 🤞
22 Sep 2024 02:18 PM
Posted by a Superuser, not a Sky employee. Find out more
@NeilM46 wrote:I've managed to reboot the puck following the details given online but when asked to link my account online with the code at /activate I see an error message that I'm authenticated even when I'm logged into mysky. Anyone managed to resolve this?
@NeilM46 typically when I've seen other customers report that issue previously it's required them to phone Sky as it requires a backend team to fix it unfortunately.
Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee
22 Sep 2024 02:22 PM
Get to link account with a code but can't activate through my sky account
22 Sep 2024 02:24 PM
Hello
olease any suggestions because I've tried to get through to customer service which is impossible been on hold hours these past few days. Not had sky glass for 4 days I rebooted the system with online instructions and now it wil not connect to broadband. Error message 'there is a problem connecting to broadband'. I have tried so many times never works them won't switch off unless it's from the mains. Why is it not connecting to broadband which is fine with any other devices it's connected to. Help please this is ridiculous
22 Sep 2024 02:24 PM
Posted by a Superuser, not a Sky employee. Find out more
@gazh425 wrote:
Any ideas as to when the issue with sky glass will be sorted
Hi @gazh425 Sky issued instructions for fixing the issue on Friday morning. It has worked for many people (including me) but some others are still having issues.
There is a very comprehensive thread at THIS location. Have a look at the Answer (post 2) and follow the link to the next page and then select Glass or Stream and follow the recovery process.
Most people who have an issue seem to get stuck at either the PIN or activation steps. If asked for a PIN just ignore it and unplug your Glass TV and then plug it back in again after about 30 seconds. After it reboots you should be able to continue the recovery procedure.
When you are asked to enter an activation cove ensure you are logged into your My Sky account or you will get an Oops..... error message.
Good luck 🤞
22 Sep 2024 02:28 PM
Hi
ive managed to reboot my puck using the details given online. I get through to the activate account screen where I'm asked to enter the code given online, but when I visit the url given it displays an error message. I spoke to sky yesterday after 1h 45 on hold and they said there was no solution to this until it is fixed. Has anyone had the same problem and managed to fix?
22 Sep 2024 02:34 PM
When are sky going to replace my glass tv as this one stopped working on the 19th
22 Sep 2024 02:37 PM - last edited: 22 Sep 2024 02:38 PM
Posted by a Superuser, not a Sky employee. Find out more@NeilM46 This seems to be an area causing a lot of frustration. The only thing I can suggest is to be 100% sure you are signed into your My Sky account before going to the activation page or you will get an Oops..... error message.
22 Sep 2024 02:37 PM
mine too since the 18th! ive been on hold now for 1hr 40min!!!
22 Sep 2024 02:40 PM
Posted by a Superuser, not a Sky employee. Find out more@Jimbob5 Since the 19th when there was a wide outage affecting all Glass TV's & sstream pucks have you tried any of the stpes provided within post 2 of this thread?
22 Sep 2024 02:46 PM
Mine still down since Thursday!! Ugh!! I've done everything and recovering spinal surgery it's ridiculous no TV and stuck at home driving me insane
22 Sep 2024 02:51 PM
Posted by a Superuser, not a Sky employee. Find out more
@Jade963 wrote:
Mine still down since Thursday!! Ugh!! I've done everything and recovering spinal surgery it's ridiculous no TV and stuck at home driving me insane
What's the everything you've done? Have you completed Sky's recovery process? How far do you get?
22 Sep 2024 02:54 PM
We have followed all of the instructions of resetting the TV and still nothing is working since Friday! The TV is just flashing red LED and thats it
22 Sep 2024 02:57 PM
Good afternoon all
Have sky published any 'official updates' with regard to the on-going issues it's customers are experiencing?
I find it incredulous that we have no access to a service that we are all 'paying for.
I do hope we get compensated for the undue stress and inconvenience caused to us all?
Thanks
22 Sep 2024 02:58 PM
Re: sky stream/puck and Glass TV...