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Discussion topic: Sky Glass Power up Issues 19-9-24

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This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: My sky puk is not working i have no sky tv and havent since 20.9.2024

Posted by a Superuser, not a Sky employee. Find out more

@HuwJames wrote:

No!  This doesn't work - pressing the reset button whilst switching on the power.  Nothing!

initially the white light comes on but then goes off!  Come on Sky!  This is now 3 days without tv!  What are you doing about it?  No updates!  Nothing!  Crap service!  Will be cancelling my Sky subscription.


@HuwJames When the white light goes off keep pressing the reset button it might be another 5-10 seconds until it starts flashing coloured lights. Good luck 🤞

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This message was authored by MarkGoldsmith This message was authored by: MarkGoldsmith

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@NeilM46 wrote:

I've managed to reboot the puck following the details given online but when asked to link my account online with the code at /activate I see an error message that I'm authenticated even when I'm logged into mysky. Anyone managed to resolve this? 

 


@NeilM46 typically when I've seen other customers report that issue previously it's required them to phone Sky as it requires a backend team to fix it unfortunately.

 

 



Sky Stream user. Former Sky+ HD and Sky Broadband customer
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NOT a Sky Employee

This message was authored by Gillosmond6 This message was authored by: Gillosmond6

Re: My sky stream puck has not worked for 3 days . Reset several times as per instructions still not

Get to link account with a code but can't activate through my sky account 

This message was authored by Annie181 This message was authored by: Annie181

I’ve had no sky glass for 4 days, will not connect to broadband

Hello

olease any suggestions because I've tried to get through to customer service which is impossible been on hold hours these past few days. Not had sky glass for 4 days I rebooted the system with online instructions and now it wil not connect to broadband. Error message 'there is a problem connecting to broadband'. I have tried so many times never works them won't switch off unless it's from the mains. Why is it not connecting to broadband which is fine with any other devices it's connected to. Help please this is ridiculous 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Any ideas as to when the issue with sky glass will be sorted

Posted by a Superuser, not a Sky employee. Find out more

@gazh425 wrote:
Any ideas as to when the issue with sky glass will be sorted

Hi @gazh425 Sky issued instructions for fixing the issue on Friday morning.  It has worked for many people (including me) but some others are still having issues.

 

There is a very comprehensive thread at THIS location.  Have a look at the Answer (post 2) and follow the link to the next page and then select Glass or Stream and follow the recovery process.

 

Most people who have an issue seem to get stuck at either the PIN or activation steps.  If asked for a PIN just ignore it and unplug your Glass TV and then plug it back in again after about 30 seconds.  After it reboots you should be able to continue the recovery procedure.

 

When you are asked to enter an activation cove ensure you are logged into your My Sky account or you will get an Oops..... error message.

 

Good luck 🤞

 

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This message was authored by NeilM46 This message was authored by: NeilM46

Cannot link my account to sky stream puck

Hi

ive managed to reboot my puck using the details given online. I get through to the activate account screen where I'm asked to enter the code given online, but when I visit the url given it displays an error message. I spoke to sky yesterday after 1h 45 on hold and they said there was no solution to this until it is fixed. Has anyone had the same problem and managed to fix?

 

IMG_1146.jpeg

IMG_1147.png



This message was authored by Jimbob5 This message was authored by: Jimbob5

Sky glass

When are sky going to replace my glass tv as this one stopped working on the 19th 

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: Cannot link my account to sky stream puck

Posted by a Superuser, not a Sky employee. Find out more

@NeilM46 This seems to be an area causing a lot of frustration.  The only thing I can suggest is to be 100% sure you are signed into your My Sky account before going to the activation page or you will get an Oops..... error message.

 

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This message was authored by side+kick This message was authored by: side+kick

Re: Sky glass

mine too since the 18th! ive been on hold now for 1hr 40min!!!

GD1
Topic Author
This message was authored by GD1 This message was authored by: GD1

Re: Sky glass

Posted by a Superuser, not a Sky employee. Find out more

@Jimbob5  Since the 19th when there was a wide outage affecting all Glass TV's & sstream pucks have you tried any of the stpes provided within post 2 of this thread?

 

 

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.


This message was authored by Jade963 This message was authored by: Jade963

Re: Sky Glass Power up Issues 19-9-24

Mine still down since Thursday!! Ugh!! I've done everything and recovering spinal surgery it's ridiculous no TV and stuck at home driving me insane 

This message was authored by Mark39 This message was authored by: Mark39

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Jade963 wrote:

Mine still down since Thursday!! Ugh!! I've done everything and recovering spinal surgery it's ridiculous no TV and stuck at home driving me insane 


What's the everything you've done? Have you completed Sky's recovery process? How far do you get?

This message was authored by Steph79 This message was authored by: Steph79

SKY GLASS STILL NOT WORKING

We have followed all of the instructions of resetting the TV and still nothing is working since Friday! The TV is just flashing red LED and thats it

This message was authored by Kdoodle This message was authored by: Kdoodle

Compensation from sky?

Good afternoon all

 

Have sky published any 'official updates' with regard to the on-going issues it's customers are experiencing?

 

I find it incredulous that we have no access to a service that we are all 'paying for.

 

I do hope we get compensated for the undue stress and inconvenience caused to us all?

 

Thanks 

This message was authored by Kdoodle This message was authored by: Kdoodle

Re: Compensation from sky?

Re: sky stream/puck and Glass TV...

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