21 Sep 2024 09:39 AM
Been over 30 hours with no sky glass now. I still can't get past the bit where it asks you to enter the code @ sky.com/activate but I can't enter the code as when I head over to the website it comes up with the stupid message 'Ooops there's a problem here' before you ask I've tried multiple devices, different browsers. Cleared cache tried everything but it's not having it.
21 Sep 2024 09:40 AM
My Sky glass still not working since Thursday. I'm stuck on network setup, it has been since Thursday. Called all day yesterday and nobody could help. The issue right now is the same. So annoying.
21 Sep 2024 09:40 AM
Posted by a Superuser, not a Sky employee. Find out more
@James+armer wrote:Been over 30 hours with no sky glass now. I still can't get past the bit where it asks you to enter the code @ sky.com/activate but I can't enter the code as when I head over to the website it comes up with the stupid message 'Ooops there's a problem here' before you ask I've tried multiple devices, different browsers. Cleared cache tried everything but it's not having it.
Try doing it off your phone internet and not your wifi
21 Sep 2024 09:40 AM
I've tried the steps but it still didn't work, after the lights stopped flashing I couldn't get the puck to turn back on?
21 Sep 2024 09:42 AM
Is anyone sky streaming service still down please?
21 Sep 2024 09:42 AM
My sky stream pick box won't power on since yesterday and I'm aware that there is an issue with this hover I've been trying to get in touch with sky customer service since yesterday but still haven't been able to
21 Sep 2024 09:43 AM
My elderly parents sky puck has stopped working, tried everything from resetting, rebooting, internet reboot, nothing..
21 Sep 2024 09:45 AM
If you're stuck at the point that the Sky Glass and your router won't communicate try using a different internet connection.
I used my neighbour's and it updated and then switched back to my WiFi. If you don't have understanding neighbours maybe try and use a hotspot on your mobile just to get past the network connection stage of the setup. Just a thought. It worked for me.
21 Sep 2024 09:47 AM
Posted by a Superuser, not a Sky employee. Find out more
@Marie96 wrote:Is anyone sky streaming service still down please?
The streaming service is not down all affected users have to use the recovery process on post 2 of this thread to get their devices back working
21 Sep 2024 09:48 AM
I have tried this numerous times over last 24hrs and still not working. Any help please!
21 Sep 2024 09:49 AM
Mine has just gone off again !
21 Sep 2024 09:50 AM
Posted by a Superuser, not a Sky employee. Find out more@Kay0x For the vast majority of users the matter was fixed yesterday morning. However some people are still having issues. Have you tried the recovery process as described in post 2 of this thread? If not give it a try as it had me up and running again in just a few minutes.
Good luck
21 Sep 2024 09:51 AM
21 Sep 2024 09:51 AM
Posted by a Superuser, not a Sky employee. Find out more@Ctfc Have you tried the steps provided in post 2 (post marked as answer) of this thread which should work for most people, unplugging the puck and resetting the hub won't do anything for this issue.
21 Sep 2024 09:54 AM
Doesn't work