Sky Glass Power up Issues 19-9-24

[JayMal7]

I've tried the reboot and mine is still not working, have most started working again after the reboot? Tried calling but was taking too long for Sky to pick up...assuming they are getting a lot of the same calls. I just want to know when it's likely to be fixed but can't find any ETAs 

[Jporch316]

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@Keldrew71 wrote:

Done the reset process and got as far as entering PIN. keeps saying incorrect pin but not updating the attempts. Reset PIN [that works as expected) but to no avail. 2 days not working, like to see how they are going to compensate for this. 

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When the pin screen comes up pull the plug on the puck for a few minutes. Plug it back in and the process should complete

[James+armer]

Been over 30 hours with no sky glass now. I still can't get past the bit where it asks you to enter the code @ sky.com/activate but I can't enter the code as when I head over to the website it comes up with the stupid message 'Ooops there's a problem here' before you ask I've tried multiple devices, different browsers. Cleared cache tried everything but it's not having it. 

[Vickim8558]

My Sky glass still not working since Thursday. I'm stuck on network setup, it has been since Thursday. Called all day yesterday and nobody could help. The issue right now is the same. So annoying. 

[Jporch316]

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@James+armer wrote:

Been over 30 hours with no sky glass now. I still can't get past the bit where it asks you to enter the code @ sky.com/activate but I can't enter the code as when I head over to the website it comes up with the stupid message 'Ooops there's a problem here' before you ask I've tried multiple devices, different browsers. Cleared cache tried everything but it's not having it. 

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Try doing it off your phone internet and not your wifi 

[JayMal7]

I've tried the steps but it still didn't work, after the lights stopped flashing I couldn't get the puck to turn back on?

[Marie96]

Is anyone sky streaming service still down please?

[Fariis]

My sky stream pick box won't power on since yesterday and I'm aware that there is an issue with this hover I've been trying to get in touch with sky customer service since yesterday but still haven't been able to 

[Ctfc]

My elderly parents sky puck has stopped working, tried everything from resetting, rebooting, internet reboot, nothing..

[Kezzalar]

If you're stuck at the point that the Sky Glass and your router won't communicate try using a different internet connection.

I used my neighbour's and it updated and then switched back to my WiFi. If you don't have understanding neighbours maybe try and use a hotspot on your mobile just to get past the network connection stage of the setup. Just a thought. It worked for me.

[Jporch316]

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@Marie96 wrote:

Is anyone sky streaming service still down please?

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The streaming service is not down all affected users have to use the recovery process on post 2 of this thread to get their devices back working 

[Karen2021]

I have tried this numerous times over last 24hrs and still not working. Any help please!

[chargomp]

Mine has just gone off again !

[Fothergill1]

@Kay0x  For the vast majority of users the matter was fixed yesterday morning.  However some people are still having issues.  Have you tried the recovery process as described in post 2 of this thread?  If not give it a try as it had me up and running again in just a few minutes.

Good luck

[Davey6]

Tv went off 4 pm Thurs when everyone seemed to have problems have tried to reset the pucks as both are still playing up loads of times all starts off ok but when get to the pin number section won't recognise any pins even new pin numbers I've spent hours trying to change pin numbers but won't let me do anything wish I hadn't come over to sky now should have stayed where I was