Sky Glass Power up Issues 19-9-24

[Jackqui]

I have Sky Stream and the box is t responding to the handset I cannot even get sky up. So no fix is going to work for me until sky do their part and it's impossible to get any sense other than engineers are working on the problem 

[Debbie95]

I hav a puk 2hich is small. Not a sky glass 1

[Dutch11]

Snap mine's done the same thing.

[Scors]

I just have the sky glass tv, I'm with bt not sky so I think it's my tv that needs replacing 

[Marie96]

My sky Streaming service is still down and it as been at least theee days and I have been told engineers are trying to fix the problem. Will we be getting a reduced fee in our monthly fee for not getting the service we are paying for? Also can I have a timescale of when the likelihood of this being fixed. Regards Marie 

[Winks]

Has anyone got there sky stream working yet.... Mines been 36 hrs now.. Im on the phone awaiting in a queue.. Been in a queue now for 55 mins...

This is getting rediclous....

I hope sky are willing to compensate me

[Keldrew71]

Done the reset process and got as far as entering PIN. keeps saying incorrect pin but not updating the attempts. Reset PIN [that works as expected) but to no avail. 2 days not working, like to see how they are going to compensate for this. 

[Scors]

How on earth do you expect me to keep my finger on the power button and switch the power off at the mains,how long do you think my arms are

[lettice]

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@Debbie95 wrote:

I hav a puk 2hich is small. Not a sky glass 1

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Follow the procedure exactly that mentions Sky Stream exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Beardsly1]

Sky glass red light on and off 3 days no TV at all tried all suggestions nothing 

[lettice]

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@Dutch11 wrote:

Snap mine's done the same thing.

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This is the resolution that works.

Follow the procedure exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[Adele-u123]

Mine is still not working and it's been nearly 3 days.

[lettice]

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@Scors wrote:

I just have the sky glass tv, I'm with bt not sky so I think it's my tv that needs replacing 

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It makes no difference for your broadband provider being BT.

Your Sky Glass Tv is from Sky and that is the issue here.

This is the resolution that works.

Follow the procedure exactly that mentions Sky Glass Tv  exactly as described in post 2 of this thread, flagged as the Answer post from Sky. 

https://helpforum.sky.com/t5/Sky-Glass-Live/Sky-Glass-Power-up-Issues-19-9-24/m-p/4757859#M147519

[JayMal7]

I've tried the reboot and mine is still not working, have most started working again after the reboot? Tried calling but was taking too long for Sky to pick up...assuming they are getting a lot of the same calls. I just want to know when it's likely to be fixed but can't find any ETAs 

[Jporch316]

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@Keldrew71 wrote:

Done the reset process and got as far as entering PIN. keeps saying incorrect pin but not updating the attempts. Reset PIN [that works as expected) but to no avail. 2 days not working, like to see how they are going to compensate for this. 

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When the pin screen comes up pull the plug on the puck for a few minutes. Plug it back in and the process should complete