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Discussion topic: Sky Glass Power up Issues 19-9-24

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This message was authored by JayMal7 This message was authored by: JayMal7

Re: Sky Glass Power up Issues 19-9-24

I've tried the reboot and mine is still not working, have most started working again after the reboot? Tried calling but was taking too long for Sky to pick up...assuming they are getting a lot of the same calls. I just want to know when it's likely to be fixed but can't find any ETAs 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Keldrew71 wrote:

Done the reset process and got as far as entering PIN. keeps saying incorrect pin but not updating the attempts. Reset PIN [that works as expected) but to no avail. 2 days not working, like to see how they are going to compensate for this. 


When the pin screen comes up pull the plug on the puck for a few minutes. Plug it back in and the process should complete

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by James+armer This message was authored by: James+armer

Re: Sky Glass Power up Issues 19-9-24

Been over 30 hours with no sky glass now. I still can't get past the bit where it asks you to enter the code @ sky.com/activate but I can't enter the code as when I head over to the website it comes up with the stupid message 'Ooops there's a problem here' before you ask I've tried multiple devices, different browsers. Cleared cache tried everything but it's not having it. 

This message was authored by Vickim8558 This message was authored by: Vickim8558

Re: Sky Glass Power up Issues 19-9-24

My Sky glass still not working since Thursday. I'm stuck on network setup, it has been since Thursday. Called all day yesterday and nobody could help. The issue right now is the same. So annoying. 

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@James+armer wrote:

Been over 30 hours with no sky glass now. I still can't get past the bit where it asks you to enter the code @ sky.com/activate but I can't enter the code as when I head over to the website it comes up with the stupid message 'Ooops there's a problem here' before you ask I've tried multiple devices, different browsers. Cleared cache tried everything but it's not having it. 


Try doing it off your phone internet and not your wifi 

 

 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by JayMal7 This message was authored by: JayMal7

Re: Sky Glass Power up Issues 19-9-24

I've tried the steps but it still didn't work, after the lights stopped flashing I couldn't get the puck to turn back on?

This message was authored by Marie96 This message was authored by: Marie96

Re: Sky Glass Power up Issues 19-9-24

Is anyone sky streaming service still down please?

This message was authored by Fariis This message was authored by: Fariis

Sky stream puck won’t power on since yesterday.ive been trying to get hold of sky customer service

My sky stream pick box won't power on since yesterday and I'm aware that there is an issue with this hover I've been trying to get in touch with sky customer service since yesterday but still haven't been able to 

This message was authored by Ctfc This message was authored by: Ctfc

Sky puck stopped working , tried rebooting everything still no joy

My elderly parents sky puck has stopped working, tried everything from resetting, rebooting, internet reboot, nothing..

This message was authored by Kezzalar This message was authored by: Kezzalar

Re: Sky Glass Power up Issues 19-9-24

If you're stuck at the point that the Sky Glass and your router won't communicate try using a different internet connection.

 

I used my neighbour's and it updated and then switched back to my WiFi. If you don't have understanding neighbours maybe try and use a hotspot on your mobile just to get past the network connection stage of the setup. Just a thought. It worked for me.

This message was authored by Jporch316 This message was authored by: Jporch316

Re: Sky Glass Power up Issues 19-9-24

Posted by a Superuser, not a Sky employee. Find out more

@Marie96 wrote:

Is anyone sky streaming service still down please?


The streaming service is not down all affected users have to use the recovery process on post 2 of this thread to get their devices back working 

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43inch and 55 inch Sky Glass & 3 Pucks on virgin media M350 hub 5x. 4 x sky mobile sims. Pretend guitar aficionado .. rock on!
This message was authored by Karen2021 This message was authored by: Karen2021

Re: Sky Glass Power up Issues 19-9-24

I have tried this numerous times over last 24hrs and still not working. Any help please!

This message was authored by chargomp This message was authored by: chargomp

Re: Sky Glass Power up Issues 19-9-24

Mine has just gone off again !

This message was authored by Fothergill1 This message was authored by: Fothergill1

Re: 3 days and still no Sky!? What’s going on? Just keep being told they’re fixing it

Posted by a Superuser, not a Sky employee. Find out more

@Kay0x  For the vast majority of users the matter was fixed yesterday morning.  However some people are still having issues.  Have you tried the recovery process as described in post 2 of this thread?  If not give it a try as it had me up and running again in just a few minutes.

 

Good luck

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This message was authored by Davey6 This message was authored by: Davey6

Streaming tv

Tv went off 4 pm Thurs when everyone seemed to have problems have tried to reset the pucks as both are still playing up loads of times all starts off ok but when get to the pin number section won't recognise any pins even new pin numbers I've spent hours trying to change pin numbers but won't let me do anything wish I hadn't come over to sky now should have stayed where I was
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