This discussion topic is read only This discussion topic has been answered Discussion topic: Last few days, technical fault with channel, disney plus etc works.

This message was authored by: SKY1992bf · ‎04 May 2025

@Cocoalex Have you read the marked answer and provided the requested information using the form within that post, that's all you can do for now

~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~Please note: I am just a sky customer not a employee - posts from sky employees (aka community team) are clearly marked as suchmy setup: Samsung 5 series 32inc tv | sky +hd box | variety, SKY & TNT sports,sky cinema | Netflix and prime videoPlease note: I only provide help on the main forums and not via PM~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~~if this post has helped please give it a like ~ if this post has solved your question/query please mark it as the answer in order to help others
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This message was authored by: Cocoalex · ‎04 May 2025

What is the "marked answer" and what form? Please send me a link.

This message was authored by: MarkGoldsmith · ‎04 May 2025

@Cocoalex wrote:
What is the "marked answer" and what form? Please send me a link.

Its the pinned post on the thread you are messaging in.

Sky Stream, Sky Glass Air and Sky Broadband customer

Please LIKE any responses you found helpful

Please mark a response as an ANSWER if it has solved your query/issue

Please note: I am a fellow sky customer and NOT an employee. Posts from Sky Employees are clearly marked as such using a Sky badge.

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This message was authored by: Jake71 · ‎04 May 2025

Our Sky Glass TV has had a fault for a few days whereby the screen goes black although the subtitles still show. The TV also struggles to load any programs initially and has to be switched off at the plug and then back on multiple times. We've rung Sky who have said it is a known issue and we need to wait for an update. Is anyone else having this issue as I can't find it mentioned by anyone else?

This message was authored by: Dazzasky · ‎04 May 2025

@Jake71 wrote:
Our Sky Glass TV has had a fault for a few days whereby the screen goes black although the subtitles still show. The TV also struggles to load any programs initially and has to be switched off at the plug and then back on multiple times. We've rung Sky who have said it is a known issue and we need to wait for an update. Is anyone else having this issue as I can't find it mentioned by anyone else?

You didn't look very far, there's a whole thread here @Jake71

This message was authored by: neildark · ‎05 May 2025

https://forms.office.com/e/cUWgLpByxb

This message was authored by: Stevo1070 · ‎05 May 2025

It does affect the apps on my tv. I had an issue with Netflix not starting this morning. Also BBC iplayer.

This message was authored by: Jporch316 · ‎05 May 2025

@lettice please merge with main thread

——————————————————————————
43inch Gen 1 and 55 inch Gen 2 Sky Glass & sky live camera 3 Pucks. Virgin media M500 on hub 5x. Four sky mobile sims.

This message was authored by: Blue+Dog · ‎05 May 2025

Same dance again this morning - my patience is running out. A trip to the recycling depot, I think 😀.

This message was authored by: Blue+Dog · ‎05 May 2025

@Chloe-W22 Good morning, Chloe - are they any closer to a solution to this issue? It's been several weeks now. Every morning - 'please wait for programme to load', requiring a restart or power recycling. Thank you.

This message was authored by: lettice · ‎05 May 2025

@Jporch316 wrote:

@lettice please merge with main thread

Done

@Jake71

As above

Have moved your post to this current ongoing issue thread.

Read the answered post within this thread, from Sky on the issue and fill out the form as mentioned in the answered post.

Link to answered post

Sky are investigating and we as Superusers are keeping them aware of many others having the issue

Sky Community Superuser. What is a Superuser? Click here to find out
Sky Stream with two pucks (former Sky Q and Sky+ customer).
Sky Ultrafast + using Sky SR203 hub. Sky Mobile unlimited data. Sky Protect smart tech kit tester.
My good journey to Sky Stream from Sky Q. Click here to read

This message was authored by: Jolly-olly · ‎05 May 2025

Well after 2 days without the issue, it's started again for me this morning so I will be completing the form.

This message was authored by: Borthwen9 · ‎05 May 2025

No programs on sky glass ,it just says waiting to reload??,1hour ago

This message was authored by: Dazzasky · ‎05 May 2025

@Borthwen9 wrote:
No programs on sky glass ,it just says waiting to reload??,1hour ago

https://helpforum.sky.com/t5/Sky-Glass-Live/Last-few-days-technical-fault-with-channel-disney-plus-e...

Take a read of the answer on the thread @Borthwen9

This message was authored by: Borthwen9 · ‎05 May 2025

What has happened to the TV programme 🤔 Waiting for them to reload for 1 hour ?

This discussion topic is read only This discussion topic has been answered Discussion topic: Last few days, technical fault with channel, disney plus etc works.

Re: Last few days, technical fault with channel, disney plus etc works.

Re: Last few days, technical fault with channel, disney plus etc works.

Re: Last few days, technical fault with channel, disney plus etc works.

Sky Glass picture not working

Re: Sky Glass picture not working

Re: Last few days, technical fault with channel, disney plus etc works.

Re: Last few days, technical fault with channel, disney plus etc works.

Re: Sky Glass picture not working

Re: Last few days, technical fault with channel, disney plus etc works.

Re: Last few days, technical fault with channel, disney plus etc works.

Re: Sky Glass picture not working

Re: Last few days, technical fault with channel, disney plus etc works.

Program 's not on ??

Re: Program 's not on ??

Re: Program 's not on ??

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