Last few days, technical fault with channel, disney plus etc works.

[Anonymous]

@wsimm I did say I had doubts a new TV would sort the issue out. I'm sorry to be proven correct. 

[Nic2910]

Hi

ive got a sky glass tv which is about 

two years old. It has started to need 

resting as it locks up with a message 

"waiting for program to load"

it's connected via a 500mb Ethernet connection which I've performed a speed test on which is fine.

sometimes the live program goes blank but the menu's will still work fine, if I change channels sometimes it restores itself and sometimes needs a power cycle to cure the problem.

any help much appreciated 

[Blue+Dog]

@Nic2910 it's a widespread software problem affecting Gen 1 and Gen 2 Sky Glass. Sky are working on a fix, allegedly.

[peter-marlow+1966]

I have been monitoring  both my 55inch sky glass tvs gen 1 and gen 2, i  still  have not had any  of  the problems  mentioned  in the discussion, i am on full  fibre  broadband gigafast 900mps with sky to, puck also working  fine 

[thereaduckofdeath]

And the effing self-playing Amazon ads while using the HDMI is back.

FIX THIS GARBAGE, SKY!!!!!!!!!!!!!!!!!!!!!! JUST EFFING FIX IT!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

[Blue+Dog]

@peter-marlow+1966  Good that you haven't experienced the pain - I too have gigabit broadband, but even with hard wiring with Ethernet the problem is there. Over two weeks of repeated resets after 4 years with no issues.

[peter-marlow+1966]

Both of my tvs are  also connected  by ethernet cables 

[peter-marlow+1966]

I have just finished  watching  star wars  a new hope on disney plus, as its  star wars day, may the 4th be with you 

[Blue+Dog]

@peter-marlow+1966  Yes. Apps are unaffected by the issue - just tv channels. My point re the Ethernet was that it's not a WiFi speed/ stability issue - it's a software problem affecting many people with Gen 1 and 2 sets. It's real - Sky have acknowledged the issue and say they're working on a patch. Hopefully that materialises soon. Using my puck tv for now. 

[DMK]

This has been an issue for at least a month lets hope they fix it soon.

[neildark]

Filled that in yesterday 

[Cocoalex]

Sky you are not helping. Just fix the problem. Send a bloody engineer **bleep** 

[Anonymous]

---

@Cocoalex wrote:

Sky you are not helping. Just fix the problem. Send a bloody engineer **bleep** 

---

An engineer can't fix a software issue. 

[Cocoalex]

So who or what can be done? I cannot watch anything now. 

[Cocoalex]

I wish Sky was with us. We are helpless. I want a massive refund for the inconvenience