Last few days, technical fault with channel, disney plus etc works.

[Gavin+Noble]

---

@Barry+Mc+Kelvey wrote:

Hi

Can anyone confirm if today's QS036.019.00P Software Update fixed the issue?

Thanks in Advance 

Barry 🙂

---

I've had that number update for a while and still have the issue if I forget to log out of Prime. My update wasn't rolled back to QS035 when others were. Like @wsimm I don't post every time it happens because it's pointless. We know it needs fixing, we just need to know when it has!

[Gavin+Noble]

---

@wsimm wrote:

Well I've had issues tonight (about 20mins ago) if that helps (hdmi, screen artefact, horrible zzzzzz noise)

---

That horrible zzzzz noise would give me concern that I either have an issue with the Glass hardware or that my HDMI cable needs replacing. I'd try the latter first. 

[wsimm]

I've tried, happens with other devices (chromecast + firestick + PS5. Have tested on different ports.

happened on the original screen since 7th april, like the other issues. Happening on my replacement Glass too..

[Gavin+Noble]

@wsimm That zzzzz noise sounds like a hardware issue. I know it's a replacement TV but you might want to speak to Sky and see what they say. 

On my Glass I just get the black screen of doom but no zzzzz noise. That would concern me. 

[KevNewMedia · Accepted solution]

Hi Everyone

Thank you for your patience and persistence, whilst we worked through this technical problem.

We can confirm that this problem has been investigated and rectified. There is therefore no requirement to use the workarounds that Community members have been using in the past. As the issue has been resolved, I've locked this thread. 

If you still have a problem, it is not related to this issue, and we'd suggest creating a new post, for the Community to help further with 🙂

Thanks again everyone, for your participation and the information that you've provided, to enable us to get to the root of the problem.