Sky internet off M38

[Wordy197]

How can you get on the phone to talk to somebody when they don't give phone numbers out, really poor service from Sky and I've been with them for over 20 years but seriously thinking about moving away now

[NSB]

I hope it gets sorted soon I have two teenage boys losing their minds coz they can't use their play stations 🙄😂

[Daniel0210]

@Wordy197 
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.

[Charly99]

Yes in Manchester how come?

[Helen03]

We have sky glass so no tv at all ! WiFi is working but no internet 

[Laura19999]

My internet isn't working, it says everything is fine after running tests but it is still not working. The light for internet is completely out but Wifi is green? M28 area.

[Sarah162]

Checking the open reach website- looks like Sky will have to contact them business to business to fix the problem. 

[Sd13]

Ditto! It's the end of the world! 

[peter-marlow+1966]

Is the weather  bad up there , as sky use bt open reach  lines to supply  the Internet, ask if anyone  around  you  who is with bt broadband  is down  to, 

[Highlinder]

Seems there is a major outage in the M28 & M29 postcodes.

[NSB]

No the weather is fine 

[Lizir]

M38 down here

[mike130663]

Might be the exchange given the areas affected

[M28]

Our internet dropped off all the sky tests say its fine but the wifi light is out on the box and resetting hasn't worked either.

[peter-marlow+1966]

OK,  just asking  as I can't help much as I am in the  south east