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Discussion topic: Sky internet off M38

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This message was authored by Wordy197 This message was authored by: Wordy197

Re: Sky internet off M38

How can you get on the phone to talk to somebody when they don't give phone numbers out, really poor service from Sky and I've been with them for over 20 years but seriously thinking about moving away now

This message was authored by NSB This message was authored by: NSB

Re: Sky internet off M38

I hope it gets sorted soon I have two teenage boys losing their minds coz they can't use their play stations 🙄😂

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Sky internet off M38

Posted by a Superuser, not a Sky employee. Find out more

@Wordy197 
You can call Sky free by dialling 150 from a Sky Talk landline or a Sky Mobile, otherwise you can use:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and it provides a 0333 number.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a 0818 number.
(The forum doesn’t allow us to type the numbers in full).

You will find that similar to calling other large companies the start will be automated which may also try to send you back to the forum. Stay on the line as long as possible and don’t hang up.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
INFORMATION FOR SKY+ USERS: From 29th October 2024 you will no longer be able to pair your viewing card to a Sky+/Sky+HD box that the card is not already paired to, so if your Sky box fails you can’t replace it and you'll need to move to either Sky Q, Sky Glass or Sky Stream to access Sky content
This message was authored by Charly99 This message was authored by: Charly99

Re: No wifi

Yes in Manchester how come?

This message was authored by Helen03 This message was authored by: Helen03

Re: Sky internet off M38

We have sky glass so no tv at all ! WiFi is working but no internet 

This message was authored by Laura19999 This message was authored by: Laura19999

Internet not working M28

My internet isn't working, it says everything is fine after running tests but it is still not working. The light for internet is completely out but Wifi is green? M28 area.

This message was authored by Sarah162 This message was authored by: Sarah162

Re: Sky internet off M38

Checking the open reach website- looks like Sky will have to contact them business to business to fix the problem. 

This message was authored by Sd13 This message was authored by: Sd13

Re: Sky internet off M38

Ditto! It's the end of the world! 

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky internet off M38

Is the weather  bad up there , as sky use bt open reach  lines to supply  the Internet, ask if anyone  around  you  who is with bt broadband  is down  to, 

This message was authored by Highlinder This message was authored by: Highlinder

Re: No wifi

Posted by a Superuser, not a Sky employee. Find out more

Seems there is a major outage in the M28 & M29 postcodes.

If someone has helped give them Like.

If you have found this solution helpful please tick this as the answer.
This message was authored by NSB This message was authored by: NSB

Re: Sky internet off M38

No the weather is fine 

This message was authored by Lizir This message was authored by: Lizir

Re: Sky internet off M38

M38 down here

This message was authored by mike130663 This message was authored by: mike130663

Re: Sky internet off M38

Might be the exchange given the areas affected
This message was authored by M28 This message was authored by: M28

No internet M28

Our internet dropped off all the sky tests say its fine but the wifi light is out on the box and resetting hasn't worked either.

This message was authored by peter-marlow+1966 This message was authored by: peter-marlow+1966

Re: Sky internet off M38

OK,  just asking  as I can't help much as I am in the  south east 

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