11 Mar 2024 07:09 PM
The middle light on my router is flashing orange, I have done all of the tests and taken all the steps and it isn't working.
I am really not happy with this service
11 Mar 2024 07:11 PM
I’m having the same issue! I thought it was just me
11 Mar 2024 07:14 PM
I'm having the same issue also! Great!
12 Mar 2024 06:33 PM
This has happened again, same time, why is this happening!?
12 Mar 2024 06:35 PM
I reset from the back of the box and it sorted out the issue. Been fine ever since 🙂
12 Mar 2024 06:42 PM
It's not worked for me and it also happened during the night too so my daughters lullabies didn't play.
12 Mar 2024 06:47 PM
I'm having the same issue in LN11 but Sky Checker says no issues !
12 Mar 2024 06:49 PM
Same here, I have done all the steps
12 Mar 2024 06:52 PM
Posted by a Superuser, not a Sky employee. Find out moreI take that you are all referring to the service checker? Have any of you ran the broadband test to see if it picks up any faults?
Can you please run the broadband test, this can be done either via the Sky app on mobile data or use the link below.
https://www.sky.com/help/diagnostics/sky-broadband-diagnostic/sky-broadband-diagnostic
If it finds an external fault it should enable you to book an engineer.
12 Mar 2024 06:58 PM
Yep tried all that, but that isn't working either. Only had this hub since September 🙄
12 Mar 2024 07:18 PM
Posted by a Superuser, not a Sky employee. Find out more@Just_JoolesWhat happens when you click on the Sky broadband one that is red, does that allow you to do anything else?
12 Mar 2024 09:09 PM
I just keep tapping away for it to diagnose itself and I get as far as sorry this service isn't available; the orange light eventually goes on and I can watch to for a bit then I get an error message, look at the hub and it's flashing orange again. Very intermittent, but been doing it for two days now.
12 Mar 2024 09:13 PM
Posted by a Superuser, not a Sky employee. Find out more@Just_Jooles Could you please post your router stats following the link below.
https://helpforum.sky.com/t5/Broadband/How-to-find-your-Sky-Broadband-router-stats/td-p/2855717#M101...
12 Mar 2024 10:42 PM
12 Mar 2024 11:01 PM
Rebooted the router and the info now looks like this;
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