Middle light is orange

[Just_Jooles]

@Highlinder 

 

 

[Highlinder]

@Just_Jooles I have escalated your post to Sky who may be in touch with you regarding this via a private message on this forum or an email to you, both of which will invite you to a private chat.

More information about this process can be found in the link below.

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Just_Jooles.

[Just_Jooles]

@Highlinder @Thank you

[Just_Jooles]

@Addie15 @I don't know where to locate an invite? 

[Just_Jooles]

Thanks for all your help @Highlinder although I can't find the invite from the sky person, nothing in my inbox and no email either 

[Highlinder]

@Just_Jooles  Which browser are you using and what device is this on?

[Laing1]

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@Just_Jooles wrote:

Thanks for all your help @Highlinder although I can't find the invite from the sky person, nothing in my inbox and no email either 

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@Just_Jooles there should be a multi coloured bubble on this forum for you to click on 

[Just_Jooles]

@Highlinder 

@Addie15 

Chrome on my mobile.

Called SKY this evening, automated service. It did a test  on the line, fault found, so then it did a more indept 3 minute test and automation told me an engineer needs to attend but I have to call tomorrow between 8am and 9pm to arrange. Grrrrrrrr. 3 days now of no internet, only had the hub since September 😞

[Highlinder]

@Just_Jooles  If it is an external fault then the network itself is maintaned by Openreach who are the network provider. Let us know how you get on tomorrow to get the engineer booked.

[Annoyedparent]

Hi everyone,

Hope you all get it fixes.

I had an openreach engineer out today, I had water in my connection Box outside and it was replaced.

So far no issues this evening