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Discussion topic: Can't connect Mac to wifi, but it connects to phone hotspot fine. iPad connects to wifi ok.

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This message was authored by Sjw2020 This message was authored by: Sjw2020

Can't connect Mac to wifi, but it connects to phone hotspot fine. iPad connects to wifi ok.

Hello, Yesterday afternoon, my Macbook laptop stopped connecting to the wifi. My ipad and iPhone and connects fine to wifi.

 

I CAN connect macbook to my phone hotspot.

 

Apple senior tech support carried out all the checks and said because I can connect to hotspot without changing anything, there is something wrong with the Wifi and I must contact Sky. 

 

Can anyone suggest how to get help? Thanks in advance!

 

 

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Sjw2020
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This message was authored by Sjw2020 This message was authored by: Sjw2020

Re: Can't connect Mac to wifi, but it connects to phone hotspot fine. iPad connects to wifi ok.

PS. I have tried to get my router stats as usual but the 192 page will not allow me to login. 

This message was authored by Chrisee This message was authored by: Chrisee

Re: Can't connect Mac to wifi, but it connects to phone hotspot fine. iPad connects to wifi ok.

Posted by a Superuser, not a Sky employee. Find out more

@Sjw2020 if you have not already done so tell your laptop to forget the Sky hub and then reboot and try again from scratch.

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65inch Sky Glass, 3 Sky Streaming Pucks, Sky Ultrafast + and Sky SR213(white Wifi Max hub) main Wifi from 3 TP-Link Deco M4 units in access point mode
Sjw2020
Topic Author
This message was authored by Sjw2020 This message was authored by: Sjw2020

Re: Can't connect Mac to wifi, but it connects to phone hotspot fine. iPad connects to wifi ok.

Thanks Chrisee! I did that today as well but no luck. 

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