Discussion topic: Broadband Cutting Out
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Message posted on 20 Dec 2024 10:06 AM
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Broadband Cutting Out
For the last few months we have had repeated issues with our broadband intermittently cutting out or suddenly becoming very slow. These incidents tend to be brief, lasting no more than a few minutes - sometimes just a few seconds - but are causing significant problems with Teams meetings as we work from home and keep having connection issues. Whenever we check the router it looks fine - all green lights. We run an internet speed test and it gives variable results - sometimes it cannot connect, sometimes low single figures, sometimes over 70. It changes minute to minute. These incidents are happening daily. This is becoming a very significant problem.
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Message posted on 21 Dec 2024 02:54 PM
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Re: Broadband Cutting Out
Hi @Gordon731
Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.
Just look out for the chat bubble to start the conversation.
Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147
Tom
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