Buddy app, says not the right package

[Lou2299]

Moved house and on correct broadband package with boost but buddy not working any help pls

[cookiemonsteruk]

@Lou2299 

I've escalated your post via the community chat. This link explains how it works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Keep an eye out for an invite or blue chat bubble. When the blue bubble does appear you have 48 hours to respond or it will be automatically closed.

[Tom-W19]

Thanks for escalating. We've sent an invite to Lou2299.

[Mrsefox]

I have this issue following a new router - same address and pay for boost but says not the correct package- was working fine before! 

[Highlinder]

@Mrsefox  Would seem that broadband buddy is being phased out and with no new control for parents to control when devices can connect to the internet. Everyone just has to wait to see what Sky is going to do.