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04 Jun 2023 12:32 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @Khibbert
Unfortunately there is a service outage and Sky are working on it.
Thanks,
Tim
04 Jun 2023 12:32 PM
Posted by a Superuser, not a Sky employee. Find out more@Khibbert There is currently a known issue under investigation by sky, see the marked answer for latest update
Also see
https://www.sky.com/help/servicestatus
The above link may be inaccurate or may not yet show the latest information but should soon be updated to reflect current position
04 Jun 2023 12:32 PM
Do we get a discount or something because this isn't our fault this has been going on for sometime
04 Jun 2023 12:33 PM
Keeps saying programmes won't load and picture freezes and then stops loading, not an issue with broadband as I've tested that and it's fine.
anyone got any ideas on how to solve this issue please?
04 Jun 2023 12:33 PM
I am annoyed with my sky glass! live TV wont work, it keeps saying wait for programme to load. i have tried the turn it on/off trick, my wi-fi is working fine. Sky is not cheap! please FIX THIS SKY TEAM!! my apps work ok though
04 Jun 2023 12:33 PM
Posted by a Superuser, not a Sky employee. Find out moreGuys
a reboot or master reset is not going to fix this issue - it's a service wide issue
sky are aware as per their status page - don't waste you time trying to call them
unfortunately the only fix is to wait ......
04 Jun 2023 12:34 PM - last edited: 04 Jun 2023 12:35 PM
Posted by a Superuser, not a Sky employee. Find out more@bertierules We are customers here like you so we won't be able to tell you if you will or won't
04 Jun 2023 12:34 PM
Posted by a Superuser, not a Sky employee. Find out moreHi @bertierules
Unfortunately that's unknown, can only suggest you contact Sky once it's resolved.
Thanks,
Tim
04 Jun 2023 12:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@bertierules wrote:Do we get a discount or something because this isn't our fault this has been going on for sometime
@bertierules That's something to take up with sky directly
04 Jun 2023 12:35 PM
Why is it that Sky Glass does not seem to be able to stream standard channels and shows the message "Please wait for your programme to load"?
I have c900mbps up and download speeds and so it is not the broadband. It seems to stream apps ok but television is a bloody nightmare.
04 Jun 2023 12:35 PM
Ok. Cheers for your help
04 Jun 2023 12:35 PM
Same issue here
04 Jun 2023 12:35 PM
04 Jun 2023 12:37 PM
Posted by a Superuser, not a Sky employee. Find out more@JayCamp There is an ongoing issue, so your post has been merged into the existing thread that is discussing this.
04 Jun 2023 12:37 PM
Picture and sound stutter, freeze and then show "technical fault. Please try later"
same fault on both Glass TV and puck in kitchen. CN watch same channel through Sky Go on my phone at the same location.
using the speed checker in Netflix my internet speed is around 72Mbps.
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