Sky glass please wait for programme to load

[Tim+Adams]

Hi @Khibbert 

Unfortunately there is a service outage and Sky are working on it.

https://helpforum.sky.com/t5/Glass-Stream/No-Live-Channels-Channels-freezing-on-Glass-amp-Stream-4-6...

Thanks,

Tim

[SKY1992bf]

@Khibbert There is currently a known issue under investigation by sky, see the marked answer for latest update

Also see

https://www.sky.com/help/servicestatus

The above link may be inaccurate or may not yet show the latest information but should soon be updated to reflect current position

[bertierules]

Do we get a discount or something because this isn't our fault this has been going on for sometime 

[Richrich]

Keeps saying programmes won't load and picture freezes and then stops loading,  not an issue with broadband as I've tested that and it's fine. 
anyone got any ideas on how to solve this issue please?

[Shirl111]

I am annoyed with my sky glass! live TV wont work, it keeps saying wait for programme to load. i have tried the turn it on/off trick, my wi-fi is working fine. Sky is not cheap! please FIX THIS SKY TEAM!! my apps work ok though

[Jporch316]

Guys 

a reboot or master reset is not going to fix this issue - it's a service wide issue 

sky are aware as per their status page  - don't waste you time trying to call them 

unfortunately the only fix is to wait ......

[GD1]

@bertierules  We are customers here like you so we won't be able to tell you if you will or won't

[Tim+Adams]

Hi @bertierules 

Unfortunately that's unknown, can only suggest you contact Sky once it's resolved.

Thanks,

Tim

[SKY1992bf]

---

@bertierules wrote:

Do we get a discount or something because this isn't our fault this has been going on for sometime 

---

@bertierules  That's something to take up with sky directly 

[JayCamp]

Why is it that Sky Glass does not seem to be able to stream standard channels and shows the message "Please wait for your programme to load"?

I have c900mbps up and download speeds and so it is not the broadband. It seems to stream apps ok but television is a bloody nightmare.

[Khibbert]

Ok. Cheers for your help

[Mal98]

Same issue here

[Angry+man+58]

Why is sky glass so bad wish I'd never got it and stayed with sky Q I hope I'm not being charged for today 🤬😡🤬😡

[GD1]

@JayCamp  There is an ongoing issue, so your post has been merged into the existing thread that is discussing this.  

[micspics]

Picture and sound stutter, freeze and then show "technical fault. Please try later"

same fault on both Glass TV and puck in kitchen. CN watch same channel through Sky Go on my phone at the same location. 
using the speed checker in Netflix my internet speed is around 72Mbps.